+ Post New Thread
Results 1 to 9 of 9
Windows Thread, MS Word Problems in Technical; All staff are using Word 2003 and when they try to save a new document, make changes or attempt to ...
  1. #1

    Join Date
    Jun 2008
    Posts
    728
    Thank Post
    118
    Thanked 65 Times in 53 Posts
    Rep Power
    31

    MS Word Problems

    All staff are using Word 2003 and when they try to save a new document, make changes or attempt to save they get this error message:

    Word cannot complete the save due to a file permission error. Do you want to retry the save. Yes or no.

    If I say yes the system will save the document under a new name for example: WRL1234.tpm. If I say no, I loose everything.

    Please help.

    P.S. The school is using Symantec Endpoint Security 11.

    I don't know if this helps or not.

  2. #2

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    9,978
    Thank Post
    1,852
    Thanked 2,294 Times in 1,693 Posts
    Rep Power
    818
    I would think that this is caused by folder permissions...

    1. Where are they trying to save the document?
    Is their default save location somewhere daft (i.e. other than their home folder)
    What permissions does the user have on this folder?
    2. Where does the temporary file get saved?
    3. Is this happening to all users or just some?
    Can you as administrator save anything?

  3. #3

    Join Date
    Jun 2008
    Posts
    728
    Thank Post
    118
    Thanked 65 Times in 53 Posts
    Rep Power
    31
    Quote Originally Posted by elsiegee40 View Post
    I would think that this is caused by folder permissions...

    1. Where are they trying to save the document?
    Is their default save location somewhere daft (i.e. other than their home folder)
    What permissions does the user have on this folder?
    2. Where does the temporary file get saved?
    3. Is this happening to all users or just some?
    Can you as administrator save anything?

    1. On a network drive
    2. The user has 'modify' permission
    3. All users
    4. As an admin I can save to it. Non-admins can't.

    This problem occurred since last Friday.

  4. #4

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    9,978
    Thank Post
    1,852
    Thanked 2,294 Times in 1,693 Posts
    Rep Power
    818
    My question wasn't specific enough, sorry

    What file path are they trying to save to? You need to check the permissions on this path.

    You can get this problem, if the Word File Location (Tools > Options) for Documents is something it shouldn't be.

    The TMP file is a temporary (recovery) file and may be being saved on a dfiferent file path. You need to check this out.

  5. #5

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    9,978
    Thank Post
    1,852
    Thanked 2,294 Times in 1,693 Posts
    Rep Power
    818
    Have you got anywhere with this chuckster?

  6. #6

    Join Date
    Jun 2008
    Posts
    728
    Thank Post
    118
    Thanked 65 Times in 53 Posts
    Rep Power
    31
    I've had a look, elsiegee40, and all appears fine. The autorecovery is set to users Application Data. Saving location is set to their My Documents, and everything else (clipart, templates, etc) is set to the C drive.

    I'm stumped as to what the problem is. Permissions on the network drives haven't changed. Do you have any more suggestions?

  7. #7

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    9,978
    Thank Post
    1,852
    Thanked 2,294 Times in 1,693 Posts
    Rep Power
    818
    Have you actually tried doing File > Save As on one of the affected logons and looking at the file path you get in the Save box (click on the drop-down arrow)? Is it what you expect it to me?

  8. #8

    Join Date
    Jun 2008
    Posts
    728
    Thank Post
    118
    Thanked 65 Times in 53 Posts
    Rep Power
    31
    Quote Originally Posted by elsiegee40 View Post
    Have you actually tried doing File > Save As on one of the affected logons and looking at the file path you get in the Save box (click on the drop-down arrow)? Is it what you expect it to me?
    I have tried doing Save As and it will always point to a person's own user area. It's only whe they do the Save As and try saving it on a network drive is when the problem occurs.

    Had a look on the Symantec website and it's a fault that lies with its AV. If I upgrade to the Maintenance Release 3.0, the problem should be eroded. However, I'm just a trainee tech and the NM is off on long term sickness. I don't know how to do this.

  9. #9

    Join Date
    Jun 2008
    Posts
    728
    Thank Post
    118
    Thanked 65 Times in 53 Posts
    Rep Power
    31
    Just to let people know that this problem I was having is no longer an issue. By simply upgrading Symantec Endpoint Security 11 to 11.0.3#### (Maintenance Release 3) cured all our problems. Staff and students are now able to save work directly to any one of the shared network drives through Word rather than having to copy and paste from their user area to the drives.

    Hope this helps others that may be experiencing the same symptoms.

SHARE:
+ Post New Thread

Similar Threads

  1. Word 2003 / Word 2007 .doc file association problem
    By noser in forum Office Software
    Replies: 10
    Last Post: 5th January 2010, 09:39 PM
  2. MS Word 2003 (as part of Office 2003) Printing Problems...
    By markwilliamson2001 in forum Windows
    Replies: 2
    Last Post: 22nd November 2007, 01:06 PM
  3. Word 2003 Problems
    By pallen in forum Windows
    Replies: 4
    Last Post: 25th October 2007, 03:04 PM
  4. Word doc to flash paper problems
    By beeswax in forum Windows
    Replies: 1
    Last Post: 15th August 2007, 12:05 AM
  5. Word Perfect 12 Problems
    By Gambit in forum Educational Software
    Replies: 1
    Last Post: 12th April 2007, 07:13 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •