+ Post New Thread
Results 1 to 10 of 10
Windows Thread, Print Manager Plus information popups in Technical; I'm using PMP 5.5 and one thing I've noticed is that the little "you have no credit" and "you cannot ...
  1. #1
    Gibbo's Avatar
    Join Date
    Feb 2008
    Location
    Cheshire
    Posts
    936
    Thank Post
    212
    Thanked 351 Times in 242 Posts
    Rep Power
    94

    Print Manager Plus information popups

    I'm using PMP 5.5 and one thing I've noticed is that the little "you have no credit" and "you cannot print in colour" pop-up boxes aren't showing. This results in about a dozen calls to the office from pupils saying "I cannot print".

    I don't have any documentation for the software, and contacting the company just results in them trying to sell me the latest version (no budget so I can't).

    Anyway, all the right boxes seem ticked at the PMP end, so would it be the firewall preventing them showing at the client?

    TIA

  2. #2

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    18,529
    Thank Post
    527
    Thanked 2,648 Times in 2,049 Posts
    Blog Entries
    24
    Rep Power
    925
    Yep. The client needs to be able to contact the server and be contacted by the server. Add it as a program exception to the windows firewall - that solved the issue for us.

  3. #3
    cromertech's Avatar
    Join Date
    Dec 2007
    Location
    Cromer by the coast
    Posts
    731
    Thank Post
    177
    Thanked 109 Times in 97 Posts
    Rep Power
    55
    It could be firewall but it's more likely to be the way that it sends the messages

    The program uses the messenger service and so this needs to be started on every computer that you need the messages displayed on and the PMP server. The service was disabled by microsoft shortly after SP1 due to it being exploited by viruses and it doesn't exist at all in vista so you will need to make sure your virus protection is fully up to date if you want to enable it again.

    Selling you a new version will not even solve this problem as i have V7 and it still uses the same method!

    You can set the service to start automatically through active directory group policy under computer configuration somewhere

  4. #4

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    18,529
    Thank Post
    527
    Thanked 2,648 Times in 2,049 Posts
    Blog Entries
    24
    Rep Power
    925
    It doesn't use the messenger service. It can do, but there is a client built specifically to remove the need to use the messenger service - and this is the method advised for people to use.

    It is available to download from their site.

  5. #5

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,222
    Thank Post
    1,925
    Thanked 2,424 Times in 1,774 Posts
    Rep Power
    842
    We had this problem when we went to Version 7... and we don't have Windows Firewall turned on anywhere.

    After much tooing and froing and a lengthy call from PMP support in the USA... we ended up re-installing the previous version of the client on all PCs which works just fine with the newer version of the main thing.

  6. #6
    cromertech's Avatar
    Join Date
    Dec 2007
    Location
    Cromer by the coast
    Posts
    731
    Thank Post
    177
    Thanked 109 Times in 97 Posts
    Rep Power
    55
    Quote Originally Posted by localzuk View Post
    It doesn't use the messenger service. It can do, but there is a client built specifically to remove the need to use the messenger service - and this is the method advised for people to use.

    It is available to download from their site.
    Thanks for that. I wish they had told me when i phoned

  7. #7
    Gibbo's Avatar
    Join Date
    Feb 2008
    Location
    Cheshire
    Posts
    936
    Thank Post
    212
    Thanked 351 Times in 242 Posts
    Rep Power
    94
    Hmmm, I don't have a client version. The original CD has a huge crack in it!

  8. #8
    Gibbo's Avatar
    Join Date
    Feb 2008
    Location
    Cheshire
    Posts
    936
    Thank Post
    212
    Thanked 351 Times in 242 Posts
    Rep Power
    94
    Does anyone have a copy of the 5.5 software that they could ISO for me? I can provide proof of ownership of the original (it needs a product key anyway so the disc would be useful without that).

    I did contact SSI but they were only interested in selling me the latest version.

  9. #9
    mrtechsystems's Avatar
    Join Date
    Jun 2005
    Location
    Yorkshire
    Posts
    425
    Thank Post
    106
    Thanked 22 Times in 22 Posts
    Rep Power
    26
    Yeah think I have files got it PM me check the client install version and post it

    10.01.238 I have been using 5.5 6.0 and currently moving over to 7
    Last edited by mrtechsystems; 20th October 2008 at 12:43 PM.

  10. Thanks to mrtechsystems from:

    Gibbo (21st October 2008)

  11. #10
    Gibbo's Avatar
    Join Date
    Feb 2008
    Location
    Cheshire
    Posts
    936
    Thank Post
    212
    Thanked 351 Times in 242 Posts
    Rep Power
    94
    Thanks for your help!



SHARE:
+ Post New Thread

Similar Threads

  1. Print Manager Plus 7
    By cookie_monster in forum Windows
    Replies: 25
    Last Post: 30th September 2009, 09:51 PM
  2. Print manager plus 6
    By krisd32 in forum Windows
    Replies: 26
    Last Post: 17th September 2008, 08:43 AM
  3. Replies: 2
    Last Post: 12th September 2008, 04:26 PM
  4. Information Systems Manager @ The University of Northampton
    By wagnerk in forum Educational IT Jobs
    Replies: 6
    Last Post: 29th May 2008, 11:09 PM
  5. Print Manager Plus
    By wesleyw in forum Windows
    Replies: 4
    Last Post: 15th June 2006, 07:14 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •