Explorer Crashing (DEP)

[Michael]

Hello all,

Over the past few days a few users have been receiving a DEP (Data Execution Prevention) message with regards to Windows Explorer. I literally just received the message myself and I haven't a clue what's causing it.

This has happened at two sites running either XP SP2 or XP SP3. The only common factor so far is all these machines are used to run CMIS.

Checking the Application Log, I found the following:

Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x5a022e08.

Googling the error code: 0x5a022e08 comes up with nothing. I'm obviously the first in the world to have this problem Any ideas would be welcome.

[j17sparky]

I go tone on a brand new server yesterday. I had installed server 2003 litterally 10mins before i got the error.

[Michael]

Interesting you have the problem on a server. I've only had it happen on XP. It must be a recent update, but Google and Microsoft have no information about the error given. Really strange to say the least.

[techyphil]

We also have this issue since we installed Sept SIMS update. Its happened on all machines with SIMS so far.

I've also googled it and nothing.

error.JPG

Sometimes it happens 4 times within 15mins.

[Michael]

Thanks for that techyphil. It appears both Sims and CMIS both include something to cause this error. I'm glad I'm not alone, but as yet no fix which is a bit frustrating!

[JOrdan01070]

I get a simalaar error in eventvwr but a different hex address below is the message i get

Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x63fc1480.

I don't have CMIS or SIMS in stalled on my laptop.

[DaveJ2717uk]

Had the same problem with server 2008 on a virtual machine at home, this was just after install and running windows update, and been ongoing for a while, put it down to being virtual, now beginning to think it's an update of some kind messing the system up. Gotta love microsoft

[ShorehamGeek]

I'm getting similar on 3 different XP clients so far. All SP2.

Deep joy.

[DavidSkeen]

I was thinking sophos and the "web-content scanning" since it seems to have started since the sept update.

I know it's not true web content but perhaps it and explorer are not getting along

hi by the way

[Michael]

Hi David and welcome to Edugeek.

You are right actually, Sophos 4.34E was recently released but the problem only seems to be happening on admin machines at the moment.

[ShorehamGeek]

We're a sophos site too. The thought had crossed my mind......

[ScottMason]

Are you running Sophos Anti Virus?

FYI any one running Sophos we have discovered an issue with 7.6 which causes DEP errors similar to those being described

We have today replicated and fixed the fault and an update 7.6.1 will be released tomorrow.

For more info see the following link:

http://www.sophos.com/support/knowle...cle/46484.html

[googlemad]

Ah!

I got this on my machine first login today, someone else got it after opening and closing a spreadsheet. Thought it was a bit of a fluke for 2 machines to do it at the same time.

On the subject of Sophos updates, the 'Restart Now / Restart Later' dialog that has been coming up with some recent updates is REALLY annoying when most of our classrooms are on Deep Freeze!!

[TechSupp]

I was beginning to think it was me! Glad (sorry guys) that other are getting this mesage, had it on XP SP2 PC's and the 2003 server! Got Sophos running on the network as well so hope when the update is downloaded it will sort this message out. So far its only me complaining about it at the schools.

[Michael]

We have today replicated and fixed the fault and an update 7.6.1 will be released tomorrow.

Looks promising as yes, I am running Sophos too. Will post again when the new update is received.