Windows Thread, Explorer Crashing (DEP) in Technical; Excellent news congrats...
2nd October 2008, 10:47 PM #16
3rd October 2008, 10:26 AM #17
Really odd, my bro was getting this earlier in the week. He was playing Spores and getting it started crashing then he found that he couldnt open up 'My Computer'. Not sure how this problem started but to fix it i had to turn it off for Windows Explorer. Dunno if it is at all related..
3rd October 2008, 11:52 AM #18
I've had this a few times at home, I've been putting it down to the evil that is SecuRom since it (and other instabilities) started the day I installed Spore.
3rd October 2008, 12:17 PM #19
- Rep Power
The only result on Google, and it's useful for once, none of that half answered, or abandoned thread stuff...
Another reason to move from Sophos too
3rd October 2008, 02:36 PM #20
according to sophos:
A fix for this issue will be released with Sophos Anti-Virus, version 7.6.1.
3rd October 2008, 05:06 PM #21
- Rep Power
Thought I'd give you an update on this.
Sophos Anti-Virus for Windows 2000+: Data Execution Prevention message displayed when closing Windows Explorer
As well as the three solutions outlined in this article (1. disable the scanner locally, machine by machine, 2. disable the scanner globally using a domain group-policy, or 3. stop Explorer.exe from loading the Sophos Web Content Scanner),
- there's now a fourth option, a special 'RC2' build of Sophos Anti-Virus that comes with the web-scanner switched OFF by default. I'd recommend this one over the previous 3. You need to set EMLibrary to download it, as follows:
1) 'Select parent' in the EMLibrary Console needs to be set to 'es-central-3...' , not es-latest-3.... (choose it from the drop-down 'select parent' menu - your normal credentials should work).
2) Under the 'select packages' menu, select either :
(i) 'Windows Endpoint Security and Control 8.0 with SAV 7.6.0 RC2 VDL4.34E' , or
(ii) 'Sophos Anti-Virus for Windows 7.6.0 RC2 VDL4.34E'
- the 'RC2' in the name means it's the special build.
If you unsubscribe from your 'normal' SAV / Endpoint Security package BEFORE subscribing to the RC2 version, then you'll be able to download the RC2 into your usual Central Installation Directory, and your client PCs will update to it automatically.
Alternatively, specify a different CID, then change the client-PCs' updating policy accordingly.
Hope this helps.
Sophos Technical Support, Abingdon.
Contact Sophos technical support - Enterprise solutions
Last edited by sab_sophos; 3rd October 2008 at 05:43 PM.
4th October 2008, 03:32 PM #22
When will the V7.6.1 be here thought, as I gues RC2 is just the release client for it, and your staff said that 7.6.1 would be with us Friday!!!
4th October 2008, 03:54 PM #23
- Rep Power
I have had this as well...It caused my network to crawl as well, and YES we do run Sophos. I have gone off Sophos of late, and we also run XP SP2 and 3 clients.
Not sure what version we are on Sophos at the moment, (since we have been so busy doing other things) but will check on Monday. I have also posted a related issue in the Networks section of this site here:
Didn't ever think that this (Sophos) was something to do with it, but will report back on Monday.
6th October 2008, 10:13 AM #24
- Rep Power
I think Scott, in his earlier post, meant "7.6.0 RC2", which was indeed released on Friday the 3rd of October. (7.6.1 is not due until the end of October) - sorry for the mix-up.
Simon B., Sophos Support.
Last edited by sab_sophos; 6th October 2008 at 10:20 AM.
6th October 2008, 10:23 AM #25
Thanks for the workaround. Is there an expectation of when the fix will be included in the main update? i.e. when should I change my settings back to update from the "latest" virus definition library?
6th October 2008, 11:05 AM #26
I've opted for:
2. disable the scanner globally using a domain group-policy
I presume I set the value as 0 to disable the add-on? Then when v7.6.1 is released I can remove this policy?
6th October 2008, 11:12 AM #27
Oh dear, don't tell me Sophos is causing yet MORE problems ????
Oh dear, oh dear, oh dear, oh dear.....
Thanks to mattx from:
sab_sophos (6th October 2008)
6th October 2008, 11:24 AM #28
- Rep Power
Hi all - - yes, the 7.6.1 main update should contain the fixed version. '7.6.0 RC2' is the workaround - switching the web-scanner 'off' by default.
Yes, as Michael says, switching it off using the domain policy will also mean that you don't need to go to the RC2 package, so that might be simpler - it's up to you. (yes, please set it to '0, the add-on is disabled for all users of this computer', and remove the policy when 761 comes out).
Re. these problems - sorry everybody.
Last edited by sab_sophos; 6th October 2008 at 11:46 AM.
6th October 2008, 12:30 PM #29
Thank you for clarifying this. I made the GPO change on the Default Domain Policy as it affects all workstations and servers running Sophos. So long as policy inheritance is enabled (which it is by default) all machines should pick up the new policy very quickly.
Yes, as Michael says, switching it off using the domain policy will also mean that you don't need to go to the RC2 package, so that might be simpler -
6th October 2008, 05:36 PM #30
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