+ Post New Thread
Results 1 to 4 of 4
Windows Thread, Remote assistance help needed in Technical; Hi guys i was wondering if any of you use remote assisstance in it support, we are looking at this ...
  1. #1

    Join Date
    Jan 2008
    Posts
    61
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Remote assistance help needed

    Hi guys

    i was wondering if any of you use remote assisstance in it support, we are looking at this as you can chat to the teacher to find out the problem, at the mo we use vlc but cannot chat.

    The thing is ive not really used it before, is there any way if you placed a shuorcut on there desktop, that when clicked it would automatically send a request to us, and can it be set up so that they cant deny us access to control the laptop?

    Thanks

  2. #2

    Join Date
    Jan 2008
    Posts
    61
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    oh and can it be set up so that when the teacher clicks help, it already types the support email and sends the request straight to us?

  3. #3
    kennysarmy's Avatar
    Join Date
    Oct 2005
    Location
    UK
    Posts
    1,285
    Thank Post
    80
    Thanked 45 Times in 31 Posts
    Rep Power
    30
    not sure about the second bit but we use VNC and if we need to chat we just open notepad

  4. #4

    powdarrmonkey's Avatar
    Join Date
    Feb 2008
    Location
    Alcester, Warwickshire
    Posts
    4,859
    Thank Post
    412
    Thanked 777 Times in 650 Posts
    Rep Power
    182
    Quote Originally Posted by ltunstall View Post
    Hi guys

    i was wondering if any of you use remote assisstance in it support, we are looking at this as you can chat to the teacher to find out the problem, at the mo we use vlc but cannot chat.
    I use it a couple of times a day to save my legs. It's a bit slow to start up but after that it works very well indeed. Just watch out for the escape key.


    The thing is ive not really used it before, is there any way if you placed a shuorcut on there desktop, that when clicked it would automatically send a request to us,
    You could link to the help page thing, which is what we've done at the administrator's end (where you enter the computer name to connect to, saves time hunting through help). I didn't set that up though, so I don't know how the boss did it.


    and can it be set up so that they cant deny us access to control the laptop?
    No. It's designed for the user to be in control of the process, which is why we use it - they are much more reassured than if we just take over.

SHARE:
+ Post New Thread

Similar Threads

  1. Remote Desktop or Remote Assistance......?
    By tosca925 in forum Windows
    Replies: 20
    Last Post: 31st January 2012, 08:26 PM
  2. MRBS Assistance Required
    By mickeyh080 in forum Web Development
    Replies: 11
    Last Post: 4th December 2010, 10:32 AM
  3. Request support with remote assistance.
    By gh256 in forum How do you do....it?
    Replies: 3
    Last Post: 29th June 2007, 03:27 PM
  4. advice needed on weather a new server is needed
    By projector1 in forum Hardware
    Replies: 3
    Last Post: 24th February 2006, 09:20 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •