Remote assistance help needed

[ltunstall]

Hi guys

i was wondering if any of you use remote assisstance in it support, we are looking at this as you can chat to the teacher to find out the problem, at the mo we use vlc but cannot chat.

The thing is ive not really used it before, is there any way if you placed a shuorcut on there desktop, that when clicked it would automatically send a request to us, and can it be set up so that they cant deny us access to control the laptop?

Thanks

[ltunstall]

oh and can it be set up so that when the teacher clicks help, it already types the support email and sends the request straight to us?

[kennysarmy]

not sure about the second bit but we use VNC and if we need to chat we just open notepad

[powdarrmonkey]

Hi guys

i was wondering if any of you use remote assisstance in it support, we are looking at this as you can chat to the teacher to find out the problem, at the mo we use vlc but cannot chat.

I use it a couple of times a day to save my legs. It's a bit slow to start up but after that it works very well indeed. Just watch out for the escape key.

The thing is ive not really used it before, is there any way if you placed a shuorcut on there desktop, that when clicked it would automatically send a request to us,

You could link to the help page thing, which is what we've done at the administrator's end (where you enter the computer name to connect to, saves time hunting through help). I didn't set that up though, so I don't know how the boss did it.

and can it be set up so that they cant deny us access to control the laptop?

No. It's designed for the user to be in control of the process, which is why we use it - they are much more reassured than if we just take over.