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Windows Thread, Weird Shockwave Problem - Installed, but won't work! in Technical; We are experiencing a problem with Adobe Shockwave. A science teacher is trying to run a couple of science related ...
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    Zoom7000's Avatar
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    Weird Shockwave Problem - Installed, but won't work!

    We are experiencing a problem with Adobe Shockwave. A science teacher is trying to run a couple of science related shockwave movies and gets the following error everytime:

    Director Player Error:

    This application requires an Xtra (Flash Movie...) that either does not exist or failed to initialize properly. Please make sure the appropriate Xtras are in the Xtras folder(s).
    When you click OK you get another similar error and the bit I have highlighted in bold changes to "Text" and again to "Vector Shape".

    Then you get the following error:

    This Shockwave movie has errors that have caused playback problems

    Please contact the author of this content regarding this problem,

    Shockwave is unable to continue.
    The weird issue is that the problem is not occuring on all the PCs. I have tried uninstalling/reinstalling Shockwave and Flash, rebuilt the PC and still no luck. It works fine as Administrator, but not as a regular user. Adobe's Shockwave page says it is sucessfully installed.

    I looked on a PC where the movie was working and noticed there were a lot more "Xtras" in "C:Windows\System32\Adobe\Shockwave 11\Xtras" so I copied the Xtras over to the PC with the problem. I now don't get errors but I get the Adobe Shockwave splash logo with the progress bar and the progress bar never fills.

    Installed Firefox and tried running from there but it complains that Shockwave is not installed even when I try to reinstall it.

    Any ideas? I'm totally baffled! I've given the teacher Full Controll of the Windows folder as a test, but still no luck.

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    plexer's Avatar
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    I had no luck getting shockwave or the authorware plugin to install correctly as a normal user as you say they seem to work as admin.

    Ben

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    Michael's Avatar
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    Have you tried allocating the user a new profile? This is the only difference I can see.

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    tomscaper's Avatar
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    What software is it and do you have the original disk, could it need a particular version of shockwave.

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    Zoom7000's Avatar
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    Sorry, forgot to post the links:

    PLATO Learning (UK) Ltd - Enhancing Teaching, Inspiring Learning

    solar_preload

    It's definately not the user profile as I get the problem with many users and tried creating a new user too.

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    Michael's Avatar
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    I have tried both and both work fine with the latest versions of Shockwave and Flash.

    If you navigate to Tools > Internet Options > Programs > Manage add-ons, are the controls both enabled?

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    tomscaper's Avatar
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    Tried the two links as admin and student and they both worked fine, we have shockwave 10 here, mabye it is a version problem.

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    Michael's Avatar
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    Possibly, Shockwave is upto version 11.0.0.465. You can download the MSIs following this link

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    Zoom7000's Avatar
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    Yes, it works as Admin and Teacher/Student on selected PCs and not on others. Which is why I'm confused. I've tried the MSIs both slim and full. Still no luck.

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    Michael's Avatar
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    Tried resetting IE to defaults? I can't see what else the problem could be.

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    elsiegee40's Avatar
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    Quote Originally Posted by Zoom7000 View Post
    Yes, it works as Admin and Teacher/Student on selected PCs and not on others. Which is why I'm confused. I've tried the MSIs both slim and full. Still no luck.
    I'd start by checking out the Shockwave versions on the machines where it works... you may not have the same version all round. I had similar problems last year and ended up uninstalling and going back to a previous version that was working on other PCs in the school.

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    contink's Avatar
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    One thing I've found with a few versions of Flash (not SW but it may apply) is that libs for the latest version get corrupted and going to add/remove allows you to repair it.

    That said I've noticed that in other instances there's been problems with the RIS image I've created and sound drivers for certain systems so you may have a driver issue in there causing issues too.

    Good luck

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    Zoom7000's Avatar
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    Interestingly I've just tried to do a repair to Adobe Shockwave from Add/Remove Programs and it simply crashes everytime it gets to the "Checking C:\Windows\System32\Adobe\Shockwave 11\SwHelper_1100465.exe"

    I have to use Task Manager to kill it. Still confused!

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    contink's Avatar
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    Could it be an infected file?

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    Ive had a similar problem, with Multimedia Science School (made by Plato!)

    Its only on a few machines though, and only with certain teacher accounts, with some it works ok

    Last time I got round it by using the shockwave uninstaller from adobe and then going to the website and getting the latest one to install. Redeploying our MSI still brought up the error.

    Yet that same MSI will work fine with MMS on various other computers

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