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Windows Thread, website down by RM in Technical; just upgraded to "advanced web hosting" by RM.... our website is now "down"... They have sent me new ftp details ...
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    kennysarmy's Avatar
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    website down by RM

    just upgraded to "advanced web hosting" by RM....

    our website is now "down"...

    They have sent me new ftp details which I cannot get to work.
    They have sent me PLESK log-in details which DO work but through which there does not seem to be a way to re-upload our site.

    My OLD ftp details still work - proving connectivity between me and them and that my ftp client is still working OK.

    They claim the ftp details work for them.

    Where do I go from here>>????

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    russdev's Avatar
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    Have they changed the dns in which case may take 24 hours to go through the dns severs around the world.

    Trying from different locations work/home etc to try and see if problem at the school level (firewall from rbc etc)

    Russ

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    kennysarmy (22nd July 2008)

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    kennysarmy's Avatar
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    weirdly they can ftp ONLY to our NEW site
    and
    we can ftp ONLY to our OLD site...

    I think you are right I think it's a DNS update issue...
    wonder if patience is the only solution>?>>

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    Quote Originally Posted by kennysarmy View Post
    weirdly they can ftp ONLY to our NEW site
    and
    we can ftp ONLY to our OLD site...

    I think you are right I think it's a DNS update issue...
    wonder if patience is the only solution>?>>
    If you've got the IP you could add an entry into your own HOST file for now and see if it works.

  6. Thanks to glensc from:

    kennysarmy (22nd July 2008)

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    kennysarmy's Avatar
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    they made some dns changes so they old site is now live again while i ftp up the new site to the new server.

    what a pain in the ars8

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