website down by RM

[kennysarmy]

just upgraded to "advanced web hosting" by RM....

our website is now "down"...

They have sent me new ftp details which I cannot get to work.
They have sent me PLESK log-in details which DO work but through which there does not seem to be a way to re-upload our site.

My OLD ftp details still work - proving connectivity between me and them and that my ftp client is still working OK.

They claim the ftp details work for them.

Where do I go from here>>????

[russdev]

Have they changed the dns in which case may take 24 hours to go through the dns severs around the world.

Trying from different locations work/home etc to try and see if problem at the school level (firewall from rbc etc)

Russ

[kennysarmy]

weirdly they can ftp ONLY to our NEW site
and
we can ftp ONLY to our OLD site...

I think you are right I think it's a DNS update issue...
wonder if patience is the only solution>?>>

[glensc]

weirdly they can ftp ONLY to our NEW site
and
we can ftp ONLY to our OLD site...

I think you are right I think it's a DNS update issue...
wonder if patience is the only solution>?>>

If you've got the IP you could add an entry into your own HOST file for now and see if it works.

[kennysarmy]

they made some dns changes so they old site is now live again while i ftp up the new site to the new server.

what a pain in the ars8