Adobe Reader 9

mattx · 14-08-2008, 02:48 PM

This is a complete cock-up of the Adobe coders - needless to say I am not even going to bother writing my own fix for their incompetence, I have quickly removed ver 9 on the PCs I have re-imaged so far over the holidays.
Adobe are now up in my top 5 of my ever increasing sh

it list.
[ Sophos still way out in front ]

mattx · 14-08-2008, 02:51 PM

Daniel Gorman explains it well !!

Daniel Gorman - 7:00am Jul 22, 08 PST (#13 of 17)

So here is the flaw... Since i dont see many people saying WHAT the flaw is.

==== THIS IS WITH ROAMING PROFILE CRASHES! ====

Adobe's program iterates the network path from left to right, skipping the first word: \\Server\Folder1\Folder2\Folder3\APPLICATION DATA as it searches a user's profile for the APPLICATION DATA folder.

So starting at FOLDER1 it checks to see if it can "create" a folder. It doesnt do it, but it tries to check its access. If your not in the users profile at this point, the program MOST LIKELY cannot because its a directory NOT owned by the user. THe previous folders is something you wouldn't give NORMAL users access to.

After the program FAILS to "create" its folder because it cannot -
The program Crashes:
*R6025 - Pure Virtual function call
* The exception unknown software exception (0x40000015) occurred in the application at location 0x2e80f5e3
* C++ runtime error
* WINDOWS NAME Collision error.
=== ITS ALL OF THESE! Same error, different points in the crashing ===

Solution?
I create a network drive DIRECTLY to the profile, then I update the registery to make that the WINDOWS APPDATA path. ALL of this is done on the user logon scripts. So it was just "solved" one day, except for a new drive letter appearing.

(Added to login script)
net use l: \\SERVER\USER PROFILE TREE\USER PROFILE
REG ADD "HKEY_CURRENT_USER\software\Microsoft\windows\Curr entVersion\Explorer\User Shell Folders" /v AppData /t REG_EXPAND_SZ /d "l:\Application Data" /f

For our work we use: \\SERVER\USER PROFILE TREE\%USERNAME%\%COMPUTERNAME% - so each user has SEPERATE data per computer they are on.

ADOBE - PLEASE update your code so it doesnt iterate like this! If it does RESUME on error, to see if its recoverable before the END of the interation. These are simple mistakes...

THIS will also fix the SIMILAR / SAME(?) BUG in ROXIO products.

Michael · 14-08-2008, 03:20 PM

Well I can confirm I've deployed Adobe Reader 9 in four networks which all use roaming profiles. I deployed the MSI on a computer basis, seeing as all users require Adobe Reader to view PDFs.

I personally create a profile share called profiles$ and give Everyone - Full Control. What permissions have you allocated to wherever your roaming profiles are stored? It definitely seems the problem you have is permissions related.

mattx · 14-08-2008, 04:18 PM

It's to do with folder re-direction, not roaming profiles.

SteveMC · 14-08-2008, 04:34 PM

Quote:

Originally Posted by mattx

It's to do with folder re-direction, not roaming profiles.

So does that mean that, so long as we aren't redirecting the Application Data folder, it should be ok?

Stephen

Michael · 14-08-2008, 04:39 PM

Quote:

It's to do with folder re-direction, not roaming profiles.

Thanks for clarifying where the problem is. I do use Folder Redirection, but I don't redirect the Application Data folder. I don't see the need. Is there a reason you redirect it?

gshaw · 15-08-2008, 12:08 PM

More poor coding from Adobe... one on my hit-list of crap software writers along with Sage and countless others

tomlin · 16-08-2008, 08:58 PM

Adobe have finaly put up version 9 of their Customization Wizard

Adobe - Acrobat : For Windows : Adobe Customization Wizard 9

leco · 16-08-2008, 10:41 PM

Quote:

Originally Posted by tomlin

Adobe have finaly put up version 9 of their Customization Wizard

Adobe - Acrobat : For Windows : Adobe Customization Wizard 9

Thanks for this, but has anyone tried it yet, does it work for GPO deployment?

FN-GM · 16-08-2008, 10:44 PM

I have deployed it via GPO but not customised it, will be an advantage to take control

bizzel · 16-08-2008, 11:25 PM

It's buggy so we stuck with 8.1.2 for the moment. If you're trying out 9, try this bloat-free version from MSFN - FileForum | Adobe Reader Lite

leco · 17-08-2008, 12:10 PM

Quote:

Originally Posted by bizzel

It's buggy so we stuck with 8.1.2 for the moment. If you're trying out 9, try this bloat-free version from MSFN - FileForum | Adobe Reader Lite

We are still with 7 as version 8 did all sorts of damage. Thanks for the link, will try that when I'm back at school in September.

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14-08-2008, 02:48 PM	#16
mattx Join Date: Jan 2007 Posts: 2,240 Thanks: 14 Thanked 79 Times in 61 Posts Rep Power: 26	This is a complete cock-up of the Adobe coders - needless to say I am not even going to bother writing my own fix for their incompetence, I have quickly removed ver 9 on the PCs I have re-imaged so far over the holidays. Adobe are now up in my top 5 of my ever increasing shit list. [ Sophos still way out in front ]

14-08-2008, 02:51 PM	#17
mattx Join Date: Jan 2007 Posts: 2,240 Thanks: 14 Thanked 79 Times in 61 Posts Rep Power: 26	This is the flaw in more detail. Daniel Gorman explains it well !! Daniel Gorman - 7:00am Jul 22, 08 PST (#13 of 17) So here is the flaw... Since i dont see many people saying WHAT the flaw is. ==== THIS IS WITH ROAMING PROFILE CRASHES! ==== Adobe's program iterates the network path from left to right, skipping the first word: \\Server\Folder1\Folder2\Folder3\APPLICATION DATA as it searches a user's profile for the APPLICATION DATA folder. So starting at FOLDER1 it checks to see if it can "create" a folder. It doesnt do it, but it tries to check its access. If your not in the users profile at this point, the program MOST LIKELY cannot because its a directory NOT owned by the user. THe previous folders is something you wouldn't give NORMAL users access to. After the program FAILS to "create" its folder because it cannot - The program Crashes: R6025 - Pure Virtual function call The exception unknown software exception (0x40000015) occurred in the application at location 0x2e80f5e3 * C++ runtime error * WINDOWS NAME Collision error. === ITS ALL OF THESE! Same error, different points in the crashing === Solution? I create a network drive DIRECTLY to the profile, then I update the registery to make that the WINDOWS APPDATA path. ALL of this is done on the user logon scripts. So it was just "solved" one day, except for a new drive letter appearing. (Added to login script) net use l: \\SERVER\USER PROFILE TREE\USER PROFILE REG ADD "HKEY_CURRENT_USER\software\Microsoft\windows\Curr entVersion\Explorer\User Shell Folders" /v AppData /t REG_EXPAND_SZ /d "l:\Application Data" /f For our work we use: \\SERVER\USER PROFILE TREE\%USERNAME%\%COMPUTERNAME% - so each user has SEPERATE data per computer they are on. ADOBE - PLEASE update your code so it doesnt iterate like this! If it does RESUME on error, to see if its recoverable before the END of the interation. These are simple mistakes... THIS will also fix the SIMILAR / SAME(?) BUG in ROXIO products.

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14-08-2008, 03:20 PM	#18
Michael Join Date: Dec 2005 Location: Birmingham Posts: 2,181 Thanks: 28 Thanked 167 Times in 135 Posts Rep Power: 40	Well I can confirm I've deployed Adobe Reader 9 in four networks which all use roaming profiles. I deployed the MSI on a computer basis, seeing as all users require Adobe Reader to view PDFs. I personally create a profile share called profiles$ and give Everyone - Full Control. What permissions have you allocated to wherever your roaming profiles are stored? It definitely seems the problem you have is permissions related.

14-08-2008, 04:18 PM	#19
mattx Join Date: Jan 2007 Posts: 2,240 Thanks: 14 Thanked 79 Times in 61 Posts Rep Power: 26	It's to do with folder re-direction, not roaming profiles.

15-08-2008, 12:08 PM	#22
gshaw Join Date: Sep 2007 Posts: 313 Thanks: 10 Thanked 13 Times in 12 Posts Rep Power: 6	More poor coding from Adobe... one on my hit-list of crap software writers along with Sage and countless others

16-08-2008, 08:58 PM	#23
tomlin Join Date: May 2006 Location: Frimley, Surrey Posts: 36 Thanks: 1 Thanked 2 Times in 2 Posts Rep Power: 6	Adobe have finaly put up version 9 of their Customization Wizard Adobe - Acrobat : For Windows : Adobe Customization Wizard 9

16-08-2008, 10:44 PM	#25
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 4,927 Thanks: 157 Thanked 162 Times in 156 Posts Rep Power: 38	I have deployed it via GPO but not customised it, will be an advantage to take control

16-08-2008, 11:25 PM	#26
bizzel Join Date: Jul 2007 Location: Durham Posts: 431 Thanks: 48 Thanked 76 Times in 24 Posts Rep Power: 16	It's buggy so we stuck with 8.1.2 for the moment. If you're trying out 9, try this bloat-free version from MSFN - FileForum \| Adobe Reader Lite

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