Outlook to Exchange Connection Prob

[jdibsdale]

Hi Everyone,

I have built a new Exchange 2007 server and it's all working and sending and receiving fine. Have connected a few people, including myself through Outlook 2007 and 2003 fine. However, I've discovered a few people so far using Outlook 2003 that it can't resolve their mailbox name because of this error:

Outlook could not log on. Check to make sure you are connected to the network and are using the proper server and maibox name. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action.

The computer(s) can ping the email server no problem and can open Outlook Web Access on their machine and get their email, but just not through Outlook 2003.

Am busy googling at the moment but not yet found a working solution. Has anyone come across this before or got any suggestions?

Thanks
Jenny

[jdibsdale]

I've now managed to resolve the name by replacing the mail server name for one of the DC's, but it still says my exchange server is unavailable

[jdibsdale]

Please ignore now! I've solved it .... a magic reboot of the Mail server did.. last resort but worked. Have absolutely no idea what was wrong but I can relax until it happens again!

Thanks
Jenny

[ahuxham]

Please ignore now! I've solved it .... a magic reboot of the Mail server did.. last resort but worked. Have absolutely no idea what was wrong but I can relax until it happens again!

Thanks
Jenny

Perhaps there was a configuration change that need to be applied at service stop/start. Generally if things don't work I just restart the services and any changes waiting to apply get taken aboard.

Facility SQL connections for example, when they're down or playing up just restart services and they're back up.

[FN-GM]

Sounds more like a DNS problem to be when the server started back up it corrected itself with the DNS server.