+ Post New Thread
Results 1 to 8 of 8
Windows Thread, WSUS clients false reporting of install status in Technical; I have recently approved XP SP3 for allocation via WSUS and this has been installing on the clients fine however ...
  1. #1
    randle's Avatar
    Join Date
    Dec 2006
    Location
    Chelmsford, Essex
    Posts
    594
    Thank Post
    66
    Thanked 16 Times in 15 Posts
    Rep Power
    19

    WSUS clients false reporting of install status

    I have recently approved XP SP3 for allocation via WSUS and this has been installing on the clients fine however once installed they report the status back as "Not Applicable" rather than "Installed" This to me is not good reporting and can lead to wrongly declined updates...it's obvious with the XP SP3 update that it's needed but i've been declining other less descriptive updates in the past thinking they're no longer needed (Not just superseeded updates) which have also reported back as "Not Applicable" but this has now made me question whether i should have declined these!!?

    Can anyone help?

  2. #2

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    I currently have just the one laptop running XP SP3 at one site I support. In WSUS 3.0 it does successfully inform me the laptop is running SP3. The only difference however is I never deploy service packs via WSUS.

    The results are usually much better when I re-create and re-image workstations which include the latest service pack.

    You could try running this script on a few workstations:

    Code:
    @echo off
    Echo Save the batch file "AU_Clean_SID.cmd". This batch file will do the following:
    Echo 1.    Stops the wuauserv service
    Echo 2.    Deletes the AccountDomainSid registry key (if it exists)
    Echo 3.    Deletes the PingID registry key (if it exists)
    Echo 4.    Deletes the SusClientId registry key (if it exists)
    Echo 5.    Restarts the wuauserv service
    Echo 6.    Resets the Authorization Cookie
    Echo 6.    More information on http://msmvps.com/Athif
    Pause
    @echo on
    net stop wuauserv
    REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
    REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
    REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f
    net start wuauserv
    wuauclt /resetauthorization /detectnow
    Pause
    Please note you will find duplicate entries will be created, so I would recommend you delete the old existing accounts in WSUS first.

  3. #3
    randle's Avatar
    Join Date
    Dec 2006
    Location
    Chelmsford, Essex
    Posts
    594
    Thank Post
    66
    Thanked 16 Times in 15 Posts
    Rep Power
    19
    Sorry i should have been clearer. The WSUS console reports that a station is running xp sp3 but the install status for this update shows as "Not Applicable" rather than "Installed" like all other updates i have approved.

    If the WSUS console is reporting this incorrectly then how am i meant to have any faith in it's reporting for other updates. I may have declined updates in the past that were actually needed!!!

  4. #4

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    That is a little strange I have to say. Have you tried stopping and starting WSUS services?

    Within WSUS you can search for All, Critical, Security and WSUS Updates. Within All Updates, try searching for KB936929 and make sure it is applicable to all workstations and that it is being inherited for all WSUS groups you may of setup.

    Within Options > Automatic Approvals, it might be that Service Packs are not automatically approved for all computers/groups?

  5. #5
    randle's Avatar
    Join Date
    Dec 2006
    Location
    Chelmsford, Essex
    Posts
    594
    Thank Post
    66
    Thanked 16 Times in 15 Posts
    Rep Power
    19
    This problem is after i've approved KB936929 for install so this has been allocated to all computers. Also it is installing so it's just a case of false reporting

    Service Packs weren't added to automatic approvals but even so i can't see why this would make a difference as this only changes how it's approved and not how it reports it's status after approval!?

  6. #6
    randle's Avatar
    Join Date
    Dec 2006
    Location
    Chelmsford, Essex
    Posts
    594
    Thank Post
    66
    Thanked 16 Times in 15 Posts
    Rep Power
    19
    I've just noticed that One station is reporting this as "Installed" whereas the rest all report "Not Applicable" even though they also have this installed!!! How on earth does this make sense!?
    Last edited by randle; 9th June 2008 at 11:56 AM.

  7. #7

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    It doesn't make sense I agree. Have you tried deleting a few workstations from the console then re-detecting them? Alternatively contact Microsoft with your findings.

  8. #8
    randle's Avatar
    Join Date
    Dec 2006
    Location
    Chelmsford, Essex
    Posts
    594
    Thank Post
    66
    Thanked 16 Times in 15 Posts
    Rep Power
    19
    I did get some feedback from the WSUS forums saying that it's just the way it is but personally i don't think this is good enough! What happens if i decline a hotfix that reports as "Not Applicable" when in actual fact it is needed!? How is this meant to be a reliable source of information? Btw it's not just this update that this has happened on otherwise me going on about it like this could not be justified.

    I have tried deleting and re-detecting to no avail

SHARE:
+ Post New Thread

Similar Threads

  1. Getting WSUS to see clients
    By SYSMAN_MK in forum Windows
    Replies: 18
    Last Post: 4th February 2009, 03:55 PM
  2. WSUS clients
    By FN-GM in forum Windows
    Replies: 34
    Last Post: 15th May 2008, 08:48 AM
  3. Replies: 3
    Last Post: 21st February 2008, 08:50 AM
  4. WSUS and clients
    By button_ripple in forum Windows
    Replies: 11
    Last Post: 6th February 2008, 09:32 AM
  5. WSUS cannot see clients
    By ipconfig/HELP in forum Windows
    Replies: 7
    Last Post: 24th May 2007, 10:56 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •