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Windows Thread, Unable to print from Word or Excel 2003 in Technical; An HP Deskjet 720C is connected to a new Dell Vostro laptop (XP pro) using a parallel lead with USB ...
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    pennywest's Avatar
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    Unable to print from Word or Excel 2003

    An HP Deskjet 720C is connected to a new Dell Vostro laptop (XP pro) using a parallel lead with USB adapter. The laptop can print a test page quite happily to the printer but nothing from Word or Excel 2003. Strangely it worked last week OK but suddenly stopped working.

    Have re-installed the USB adapter drivers
    Uninstalled and reinstalled printer (unable to get updated drivers as all links state the drivers within XP.)
    checked printer configuration in Word/Excel.

    Has anyone got any other ideas?

    All gratefully received.

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    Michael's Avatar
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    So the physical connection to the printer and the port should be ok (as you can do a test page), but can you print from other applications (such as Adobe Reader?)

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    Hi Michael

    Thanks for the response. Yes, it can print from other programs though I haven't tested pdf files, it can print her emails and pages from the internet. Just the problem with word and excel.

    Regards
    Penny

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    For experimental purposes, can you print from Word and Excel to other printers?

    If you can't, I would recommend you re-install Office.

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    pennywest's Avatar
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    Thanks Michael.

    Will try connecting to another printer and if necessary reinstall MS Office. I'm away for a few days so it may be a day or two before I return here to the forum...but thanks for taking the trouble to reply to my query.

    Regards
    Penny

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    Have you checked that the paper size is set correctly (ie A4) - I think they tend towards Letter size which might get rejected

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    pennywest's Avatar
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    Thanks for all your suggestions.

    After reinstalling all software, all drivers, stop/starting various services and still not having any luck, it will print from Word or Excel only when printing direct to the printer ie not spooling. So got a workaround - not ideal but at least we are now able to print.

    Thanks again.

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    Michael's Avatar
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    It sounds like a driver or more likely a configuration issue. Typically enabling Bidirectional Support can solve these sort of problems, or alternatively using a local port as you have done. Glad you got it sorted

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    install the service pack 3 for the office.. should resolve the issue



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