Recipient Policy doesn't apply to one particular user?

[adamf]

I seem to have a problem with the recipient policy on our exchange server where it doesn't want to apply to one particular user. The policy is configured to apply %g.%s@domainname.com and the check box (automatically update e-mail addresses based on recipient policy) on the e-mail addresses tab for the user is checked.

I've deleted the mailbox and re-created it but this doesn't seem to fix it.

Any ideas?

[SYNACK]

Long shot but have you checked the filter on the recipient policy to make sure that it is not excluding this user?

[adamf]

The filter is set to:

(mailnickname=*)

That includes everyone doesn't it?

[SYNACK]

Yes should do, have you tried running the recipient policy update manually by right clicking it in the exchange system manager. I think there is also a rebuild option. Both take several minutes to run but may help out with your problem.

[adamf]

I've already run the policy manually, it doesn't seem to make a difference.

[SYNACK]

Don't know then, maybe this could help:
How to troubleshoot the Recipient Update Service by using the Application log in Exchange 2000 Server or in Exchange Server 2003

Also it may be an idea to edit the email value manually as this should reset the accounts USNchanged attribute which may free it up. Also as it is only one account this should fix the issue of the users email for them anyway.