+ Post New Thread
Results 1 to 12 of 12
Windows Thread, Users can't open attachments without saving first in Technical; Just a quick one that's got me a bit confused. Our staff use RM Easymail here, which is all browser ...
  1. #1
    bizzel's Avatar
    Join Date
    Jul 2007
    Location
    Cambridge
    Posts
    654
    Thank Post
    102
    Thanked 204 Times in 72 Posts
    Rep Power
    52

    Unhappy Users can't open attachments without saving first

    Just a quick one that's got me a bit confused. Our staff use RM Easymail here, which is all browser based. Whenever they get an attachment, they have the choice of Open or Save. If they choose Open, the viewer app (be it word, adobe reader, or whatever) will open but can't find the file. Saving first works fine. RM have an article that says it's a problem with "locally stored temporary internet files" and we followed their instructions to clear them out but nothing changed. Any ideas?

  2. #2

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,191
    Thank Post
    1,923
    Thanked 2,413 Times in 1,767 Posts
    Rep Power
    840
    Hmm... we have EasyMail here - used in conjunction with IE6. I've just tested it and this working fine here. (I had to cos I only use it as webmail at home, I use it with Outlook at school )

    I would start with checking group policy - is this being hit by a pop-up blocker?

  3. #3

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,345
    Thank Post
    242
    Thanked 1,602 Times in 1,278 Posts
    Rep Power
    346
    Have you tried resetting IE defaults?

    Tools > Internet Options > Advanced tab > Reset button

  4. #4
    bizzel's Avatar
    Join Date
    Jul 2007
    Location
    Cambridge
    Posts
    654
    Thank Post
    102
    Thanked 204 Times in 72 Posts
    Rep Power
    52
    How odd. It works fine as a student but not as a member of staff!

  5. #5
    daveyboy's Avatar
    Join Date
    Jun 2005
    Location
    Bath / Bristol
    Posts
    282
    Thank Post
    41
    Thanked 23 Times in 19 Posts
    Rep Power
    23
    We had that for a while. (I.E 6)

    Found it was the Temp Internet Files folder was full and not emptying properly.

    This is what worked for us :-
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Cache]
    "Persistent"=dword:00000000

    Empties on Temp Internet Files folder after closing IE.

  6. Thanks to daveyboy from:

    bizzel (17th March 2008)

  7. #6
    bizzel's Avatar
    Join Date
    Jul 2007
    Location
    Cambridge
    Posts
    654
    Thank Post
    102
    Thanked 204 Times in 72 Posts
    Rep Power
    52
    Quote Originally Posted by daveyboy View Post
    We had that for a while. (I.E 6)

    Found it was the Temp Internet Files folder was full and not emptying properly.

    This is what worked for us :-
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Cache]
    "Persistent"=dword:00000000

    Empties on Temp Internet Files folder after closing IE.
    Worth a try, thanks!

  8. #7
    bizzel's Avatar
    Join Date
    Jul 2007
    Location
    Cambridge
    Posts
    654
    Thank Post
    102
    Thanked 204 Times in 72 Posts
    Rep Power
    52
    No joy, I'm afraid. I'm wondering if it's something to do with admin staff being privileged users on their machines. That's the only real difference between them and normal staff.

  9. #8
    deerwood's Avatar
    Join Date
    Dec 2005
    Location
    Gloucester
    Posts
    36
    Thank Post
    0
    Thanked 2 Times in 1 Post
    Rep Power
    19
    Are you using IE7 by any chance?
    I have seen this problem with IE7 but do not understand why it happens. The 'workaround' seems to be to right click the attachment and then open it in a new tab.
    see here also
    http://www.edugeek.net/forums/showthread.php?t=13144

  10. #9

    CHR1S's Avatar
    Join Date
    Feb 2006
    Location
    Birmingham
    Posts
    4,573
    Thank Post
    1,652
    Thanked 506 Times in 309 Posts
    Rep Power
    221
    Do staff have C: drive access? Also, try doing a profile reset on an affected user.

  11. #10

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,345
    Thank Post
    242
    Thanked 1,602 Times in 1,278 Posts
    Rep Power
    346
    This problem does seem to point to a permissions or access issue (initially), because presumably a staff user can logon to Machine A and do everything as required, however if a child user logs onto Machine A, then the problem happens. It does sound a profile related problem from the sound of things.

    I would try (if possible), to create a temp pupil user and allocate them a new profile, then try again. Let us know what happens

  12. #11
    bizzel's Avatar
    Join Date
    Jul 2007
    Location
    Cambridge
    Posts
    654
    Thank Post
    102
    Thanked 204 Times in 72 Posts
    Rep Power
    52
    Quote Originally Posted by Michael View Post
    This problem does seem to point to a permissions or access issue (initially), because presumably a staff user can logon to Machine A and do everything as required, however if a child user logs onto Machine A, then the problem happens. It does sound a profile related problem from the sound of things.

    I would try (if possible), to create a temp pupil user and allocate them a new profile, then try again. Let us know what happens
    After looking at it a little more, it doesn't work for anyone, not even sysadmins. It'll work maybe once or twice and then it's no-go for anyone, just the same file not found error from the handler app. If they then move back to another machine, everything's fine again.

    The only difference I can see between these machines and the rest of the school is that they have privileged users on them (and therefore the RM Privileged User Service).

    I'm tempted to say we'll leave it. We should be getting an Exchange server sometime next month.

  13. #12

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,345
    Thank Post
    242
    Thanked 1,602 Times in 1,278 Posts
    Rep Power
    346
    From what you're describing it does sound machine specific. Seeing as you've isolated the problem have you spoken to RM about it? If you disable the RM Privileged User Service, does this prove successful?



SHARE:
+ Post New Thread

Similar Threads

  1. Install Open Office for network users.
    By tosca925 in forum Educational Software
    Replies: 7
    Last Post: 18th March 2008, 08:44 PM
  2. Replies: 16
    Last Post: 20th December 2007, 12:43 PM
  3. IE7 / webmail saving attachments problem
    By mrbios in forum Windows
    Replies: 1
    Last Post: 14th December 2007, 07:03 PM
  4. Replies: 22
    Last Post: 15th May 2006, 11:50 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •