Samsung CLP-600 Printers Crashing Spooler

[burgemaster]

Hi,

We have 4 x Samsung CLP-600 printers in the school. Every single one has the same problem, so i dont think its a hardware problem.

When somebody tries to print a webpage it crashes the print spooler, the job que just builds up and the only way to resolve this is to restart the printer spooler service.... (not v good when admin have que`s waiting to print on other printers)

Has anyone seem anything like this before? All other 35 printers are fine?
Speaking to samsung was like trying to speak to a brick wall!!!

I have the latest drivers from the samsung website, and the printer is setup as in the pic below...

The one way that i can enable them to print kind of ok, is if i select "Print Directly to the printer" instead of to the spooler. This is no good as they are then unmanaged and large jobs seem to fail.

Its driving me nuts !!!! Pls help, Any ideas ??

[plexer]

disable bi-directional support for starters.

Ben

[sfoord]

We have 2 Samsung CLP-600N on the network and they run fine on Windows 2003 Server SP2 with XP Pro Clients.

Do you have the network version of the printer or are you running it off a print server?

What version of windows is the server running?

ste

[burgemaster]

Thanks for replies,

They are running from a dedicated print server running 2k3 sp2 enterpirse.
The workstations are all XP..

Could it be a paper size setting or something silly like that?

Could it be that the way i have setup every network printer be incorrect?

To install the printer on the server, i simply:
1) Add printer
2) select "Local printer attached to this computer"
3) Create a new port, called clp-600_xxx using the printers IP
4) Add the driver
5) Fill in details and share name

With one of the printers I have just tried using the disk that came with the printer, it set the printer up, but i then also got all the junk that it installed with it. Does this sound right method?

Cheers in advance

[sfoord]

Have try both ways of setting up the printer on a clean install of window 2003 server SP2 Standard, and both ways work fine.

Driver version is 1.62.00

The printers are CLP-600N

Main Firmware Version : 2.21 10-16-2006

NIC Firmware Version : V2.01.43(NPC3H)

Engine Firmware Version : 2.17.00

How much memory have you got on the print server as 35 printers is quite a lot.

Does the print spooler always crash when you try & print large documents or only sometimes?

Ste

[comedydave]

Finally, someone with the same problem.
At my old school we invested in a few of these, and at the time the NM had all printing setup on the DC.
Not convenient when these printers started bringing down the network around our ears.
As a work around we moved all printing to a less important server (intranet host) which could be restarted and not kill the network.
Samsung were very unhelpful, but i got configuring them down to fine art.

As has been said, disable Bi-Directional, print directly to printer, and start printing immediately

[burgemaster]

Its a dual Xeon 3ghz with 3gig ram, all other printers are fine, im pretty sure its not the server.

Only these 4 printers are problematic, the spooler only crashes when printing webpages ?

And only freezes when the spooler is turned off and large documents are sent.

Only one other person on Google has the same problem

Firmware Version
Main Firmware Version : 2.21 10-16-2006
NIC Firmware Version : V2.01.43(NPC3H)
Engine Firmware Version : 2.17.00

[sfoord]

Server sounds fine, but I would watch the CPU & Memory usage when someone is printing to the CLP-600, as it does sound like a memory problem to me.

Have you got a test server or virtual server you could install windows 2003 server on again & just install one samsung to see if it happens on that setup that way you can rule out the server if it happens on the test box.

I just can't get it to do the same here

[burgemaster]

solution that seems to work... will get the staff to test tmrw...

Bi Directional - off
Advanced printing features - off
start printing after last page is spooled - on

Thx for help all, pls god let this work, its been on my to-do list for 7months

[burgemaster]

Now every morning i come in and the print spooler has stopped !!!
Might put these Samsungs on a different server..
Will try and call samsung again

[nickje]

Ooh, I'm glad I caught this thread! We seem to have exactly the same problem with a Samsung ML-1510. This one is connected through a 2003 R2 server. Only seems to be when printing web pages! Haven't had much time to look into it yet, but this has sparked my desire to have a crack at it.

[mattx]

Now every morning i come in and the print spooler has stopped !!!
Might put these Samsungs on a different server..
Will try and call samsung again

Just Schedule a stop and start on the server. I have this running at 6am every morning... [ its a CMD file ]

@Echo off

echo *****************************************
echo * Daily Prog For Stopping and                                
echo * Starting the Print Spooler.                                  
echo *                                                                      
echo * Matt  June 2005                                               
echo *****************************************

net stop "Print Spooler"
net start "Print Spooler"

[burgemaster]

Samsung said that unchecking:

"SNMP Status Enabled" (located in the port configuration)

Will sort the problem

in testing.......

[techcareuk]

Hi, Just stumbled accross this thread as i have been plagued by the same problem with a CLP 600 for a couple of months!
tried everything suggested here without success and was contemplating using it as a crash test dummy from the 3rd floor window when i thought i'd give it one last attempt!
2Hrs later i may have a config that works!!!!

print processor - winprint RAW
Disable bi-directional comm
configure LAN port settings as LPR to queue 'lpt1'
byte counting enabled
snmp disabled
advanced printing features disabled
set spool setting to - start printing after last page spooled

Printed a flash website 150 times without it falling over! It previously failed every time!

Fingers Crossed!!!

[burgemaster]

No spooler lockups for 3months
Id say these new settings work