Can't access some sites

[My220x]

Hey,

I can access invisionfree.com and bored.com fine using AOL but when I try going to them using Firefox or IE7 it says that it is taking to long for them to load.

I did a tracert on bored.com and get this:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Daniel>tracert bored.com

Tracing route to bored.com [209.85.41.91]
over a maximum of 30 hops:

1 41 ms 99 ms 99 ms speedtouch.lan [192.168.1.254]
2 28 ms 27 ms 29 ms host-92-0-32-1.as43234.net [92.0.32.1]
3 28 ms 29 ms 27 ms 92.31.251.32
4 28 ms 29 ms 28 ms xe-9-3-0-scr001.loh.as13285.net [78.144.2.5]
5 29 ms 28 ms 30 ms xe-10-0-0-scr001.sov.as13285.net [78.144.0.231]

6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * 28 ms * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237]

14 * * * Request timed out.
15 28 ms * * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237]

16 * * * Request timed out.
17 * 28 ms 30 ms xe-10-1-0-scr001.sov.as13285.net [78.144.0.237]

18 * * * Request timed out.
19 * 147 ms * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237]

20 * * * Request timed out.
21 139 ms * * xe-10-1-0-scr001.sov.as13285.net [78.144.0.237]

22 * * * Request timed out.
23 * 30 ms 29 ms xe-10-1-0-scr001.sov.as13285.net [78.144.0.237]

24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Daniel>



can anyone help me fix it?

[kris_galleon]

I hate it when you think someones replied but they're just having the same problem but that's the case here. Maybe we can get to the bottom of it together?
Can I ask who you're host is? Mine is siteground. I can't access their site either but can access other sites on the web (not youtube however where I get the same response). I also tried getting to your site via firefox and ie but couldn't (could on aol- so it's the exact same problem with the same "timed out" response on the same server). Like you it started yesterday too.
Have you tried viewing your site on a different computer? I can get to my site via a friends computer. I didn't ping my website there when I had the chance as I thought a server was down somewhere (it may well be).
When I ping from my connection and traceroute I have exactly the same results. Looking at other forums they're suggesting changing the MTU. This site:
http://help.expedient.com/broadband/mtu_ping_test.shtml has an MTU test that my connection failed on. Maybe give it a whirl?

[FN-GM]

Im am also having this, my brother wants to get on the invisionfree.com.

I am with AOL as well.

What part of the country are you 2 from?

[kris_galleon]

You're in Rochdale - so am I! It looks like a server is down but I'd welcome other opinions...

No luck with the mtu test I mentioned above.

[FN-GM]

Ware about in Rochdale are you?

[kris_galleon]

Near Phoenix Park Industrial estate.

I just tried "tune-up utilities" to optimise my web browser, and aol's own computer check up. No solution there; still can't access my site, or siteground (my web host), or even youtube using firefox, ie7, safari but can with aol. And could yesterday on firefox when at my friends house in Stacksteads (north of Rochdale).

[FN-GM]

Oh i think i know where that is.

Your friend who can get on, does he live in the same area as you

[Ryan]

Let this be a lesson folks - just say no.

[FN-GM]

What????

[Jackd]

He's saying dont use AOL.

[FN-GM]

Tell me about it, no one else will provide me. Not even BT. Zen will but they are a little expensive, but now i am earning i am thinking about using them instead.

I don't use any of the cappy AOL software though. Just the line.

[TornUp]

hmmm. could this be some sort of DNS problem? maybe AOL has a DNS specifyed in there software(hard coded if u may..) and IE isn't getting the same DNS settings?

seems a bit of a weird problem....

why does AOL even bundle there service with software? its just another bloody browser web designers need to cater for. and a crap browser at that!!!

[FN-GM]

I blame Talk Talk, they bought out AOL a few weeks back. They moved me over to Talk Talk this week.

[My220x]

Below is my talk with an AOL rep, seems it is an AOL problem then.



08:44:20 System Welcome (myscreename) ...
08:44:20 System Connecting to server. Please wait...
08:44:20 System Connected to eunadprod02-lux
08:44:20 System Initial Question/Comment: I can access some sites fine using AOL but when I try going to them using Firefox or IE7 it says cant connect
08:44:20 System Thank you for calling into AOL Broadband Live Help for technical support
08:44:20 System Bharti Negii has joined this session!
08:44:20 System Connected with Bharti Negii
08:44:20 System Welcome to AOL Live Help. How might I be of service to you?
08:44:44 You I can access some sites fine using AOL but when I try going to them using Firefox or IE7 it says cant connect
08:44:51 Bharti Negii Hi :-) A very warm welcome to you
08:45:01 Bharti Negii My,name is Bharti.May I know your First Name so that I can address you with that name?
08:45:10 You Daniel
08:46:11 Bharti Negii Hi,Daniel .If I am correct you are facing issue in accessing some of the web site ?
08:46:24 You yes
08:46:33 You I am not the only one
08:46:36 You http://www.edugeek.net/forums/showthread.php?t=16011
08:46:41 Bharti Negii I apologise for the inconvenience and I'll do all I can to help you today.
08:46:41 Bharti Negii How long have you been experiencing this issue?
08:47:10 You couple of days ago
08:47:51 Bharti Negii Can you please tell me the exact error message that you get?
08:49:34 You Well, I can access the sites invisionfree.com and bored.com fine in AOL but when I try and access them in Firefox or Internet Explorer it says "can't find the server at www.invisionfree.com" but I know that the server of invisionfree.com is up and running as I can access it via AOL
08:51:31 Bharti Negii Thank you for sharing all the information with me
08:52:01 Bharti Negii Kindly accept my sincere apologies for the inconvenience. Please note, that at the present moment, we are experiencing a temporary fault with our service and that is why you are unable to access .
08:52:11 Bharti Negii However, we have a dedicated team of expert technicians are working to resolve this and we are sure that this problem will be rectified soon. Please accept our sincere apologies for the inconvenience caused. Rest assured our valued member's like you should soon be able to experience all their favourite features on AOL. Our sincere apologies again.
08:52:11 Bharti Negii We have escalated this and it's being investigated.

[FN-GM]

Well done AOL!!!!