OWA - trouble shooting

[papakura]

Dear All

Our LEA is supplying all schools, who want to buy into it, a Sharepoint portal with OWA. The problem is that when our students log on there are all sorts of problems with the web pages freezing, cookie errors, attachments not opening etc. In fact, it is virtually unuseable.

The tech team from the LEA came in and witnessed the problems, plugged their laptop into our network and concluded that their laptop was ok so it was a local problem that needed to be trouble-shooted by our tech team.

Can anybody please suggest how I best get the on site Tech team to systematically check these problems? At present, people are voting with their feet and not using the system, yet we would like to use OWA in our teaching.

Thanks

P

[apearce]

if your using IE7 - try and open IE7 in no addin mode which you can locate in Programs - Accessories - System tools.

[apearce]

also try a pc that is not on your domain but with in your network.