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Windows Thread, Adobe Reader 8.1.1 will not load? in Technical; Hi, We have a problem (so far on only one teachers laptop) where Adobe Acrobat Reader will not open. Is ...
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    Question Adobe Reader 8.1.1 will not load?

    Hi,

    We have a problem (so far on only one teachers laptop) where Adobe Acrobat Reader will not open. Is displays the following error:

    C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe

    This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.

    This happens logged on as a teacher or an administrator. I've tried a repair, that didn't work, I've also uninstalled it and re-installed it which also didn't work.

    Any one else come across this?

    Regards,


    Adam.

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    Face-Man's Avatar
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    I would try to manually remove it

    http://kb.adobe.com/selfservice/view...0769&sliceId=1

    and then start again

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    I've tried the manual uninstall, removing any remaining registry entries and re-installed a newer version (8.1.2) and it is still producing the same error. I'm thinking something on the OS now is causing this

    Any ideas?

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    russdev's Avatar
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    Quote Originally Posted by adamf View Post
    Hi,

    We have a problem (so far on only one teachers laptop) where Adobe Acrobat Reader will not open. Is displays the following error:

    C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe

    This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.

    This happens logged on as a teacher or an administrator. I've tried a repair, that didn't work, I've also uninstalled it and re-installed it which also didn't work.

    Any one else come across this?

    Regards,


    Adam.

    We had this on one user and it was due to fact that they had ran out space on there my documents and so adobe couldn't save to their my settings folder.


    Russ

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    I just check on the remaining diskspace on the HDD and it's got 30GB free so i'm guessing it's not that.

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    russdev's Avatar
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    Have you got quotes on as that might be something to look at as that is where our issue was user had reached their quote.

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    We use FSRM applying only soft quotas for the purpose of monitoring, no hard quotas are applied to staff.

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    Michael's Avatar
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    Thumbs up

    Have you tried downloading and installing Adobe Reader 8.1.2?

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    Quote Originally Posted by Michael View Post
    Have you tried downloading and installing Adobe Reader 8.1.2?
    Tried 8.1.2 already - Makes no difference which I why I think it might be the OS.

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    Michael's Avatar
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    Sounds like a re-image or re-install is required, unless you wish to start deleting entries in the registry? It does sound like something is corrupt.

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    Adobe 8.1.2 problems

    This problem has arisen this week. We have 4 IT suites on this floor and before the holidays all pupils were accessing Adobe Reader without any problems. Today in 2 of the suites pupils could no longer open it. All pupils belong to the same OU. Staff can access it no problem. It's left us scratching our heads (where's the Nit Nurse when you need her?)

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    Michael's Avatar
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    Do the pupils all use the same profile? It could be a problematic profile if staff can access Adobe Reader without any issues.

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    beeswax's Avatar
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    Yes they do use the same profile

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    Michael's Avatar
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    Create a new profile, give it a different name and allocate it to just one of your pupils (as a test) and try and run Adobe Reader.

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