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Windows Thread, MyLittleHelpdesk ?! in Technical; ...
  1. #1
    Grommit's Avatar
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    MyLittleHelpdesk ?!

    Hi

    I thought this was free.. as I see you cannot download it now but have to pay £30 for a single URL license..

    or am getting mixed up ?

  2. #2

    Edu-IT's Avatar
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    Quote Originally Posted by Grommit View Post
    Hi

    I thought this was free.. as I see you cannot download it now but have to pay £30 for a single URL license..

    or am getting mixed up ?
    I think they must have recently started charging for it because I seem to recall it being free last time I looked. It isn't now though.

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    Grommit's Avatar
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    Quote Originally Posted by Edu-IT View Post
    I think they must have recently started charging for it because I seem to recall it being free last time I looked. It isn't now though.
    Well in thier post in June last year they say that it's Free and Open Source... so after some of us downloaded it and fed back to them about how to make it better... within 6 months they have gone back on their word and started charging...

    I feel used..

    Plus you can only by with a Credit Card or Paypal... now 90% of Schools use a Purchase Order or Pro Forma Invoice.. not pay pay or Google Pay..

  4. #4

    webman's Avatar
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    I haven't found the original downloaded archive but I've zipped up our installed copy from ages ago. Not many files have been changed as we don't use it.
    Attached Files Attached Files

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    GrumbleDook's Avatar
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    No doubt Ozan will pop on later, but he did explain that he does need to cover some more costs now and is charging companies that wish to use it.However, it is still free for education. Please email Ozan from your school email address requesting access to MyLittleHelpdesk and he will sort it out.

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    plexer's Avatar
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    As far as Ozan has told me and according to posts in his forums the next ver will be released at the end of the month and you need to contact him for the download link.

    It says he's removed it because of high bandwidth charges for everyone d/l it.

    Ben

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    plexer's Avatar
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    Doh!!! GD beat me.

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    rrichmond's Avatar
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    We use Request Tracker at our school. It works very well and allows jobs to be intergrated through email, amongst other items.

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    plexer's Avatar
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    I used to use request tracker but it was the old windows port and I did like it.

    I do like MLH and have also been reporting bugs/fixes/requests to ozan.

    Ben

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    We also use Request Tracker, running on a LAMP server (PostreSQL rather than MySQL, but you get the idea).

    We don't bother with the e-mail features, but allow the "SelfService" web login. Any user can log in via their Active Directory username and password, create tickets, and see or comment on any tickets they raised that are open. They can also see closed (resolved) tickets they created, so they can check what we did.

    edit - just noticed this is the windows forum, but I'll leave this here as it is connecting to a Windows AD server, on an otherwise mainly windows network. Nothing wrong with using the right tools for the right job.
    Last edited by Ethain; 28th January 2008 at 11:33 AM.

  11. #11
    Grommit's Avatar
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    I take it all back... ICTNUT just told me that it is free for the Education Sector

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    Edu-IT's Avatar
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    Quote Originally Posted by Grommit View Post
    I take it all back... ICTNUT just told me that it is free for the Education Sector
    I couldn't find that information on the website so I'm glad it's been clarified.

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