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Windows Thread, Troubleshooting offline files synchronisation in Technical; Today, two teachers have complained about offline files not synchronising. I have taken a look at one of the laptops ...
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    Ric_'s Avatar
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    Troubleshooting offline files synchronisation

    Today, two teachers have complained about offline files not synchronising.

    I have taken a look at one of the laptops and the list of offline files lists the 'missing' files as available offline but not copied to the network.

    I have tried forcing the synchronisation and have checked that quotas and permissions are not preventing the files copying to their correct location.

    Does anybodyu have a clue about further troubleshooting steps?

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    tomscaper's Avatar
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    when you force the synchronisation do the files the synchronise or does it flag up an error.

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    contink's Avatar
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    Obvious question... They're not on the MS "will not synch" list like outlook, access, etc... files are they?

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    Ric_'s Avatar
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    No errors are flagged up and none of the files are on the exclusion list (the files seem to mostly be PDFs although the only ones the teacher has noticed are Excel and Word documents).

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    SYNACK's Avatar
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    Probably a corrupted offline files database, I usually just re-initialize the cache when these type of problems occur http://www.rmschneider.com/writing/x...l#_Toc74881571

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    Ric_'s Avatar
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    @SYNACK: I'm not sure that it is corrupted... the majority of the files have synchronised after all.

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    Jona's Avatar
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    Are you getting any errors when Syncronization runs automatically?

    I had something similar to this and as SYNACK said re-initalizing the cache seemd to fix it. See: http://support.microsoft.com/kb/230738

    Asides from that disable syncronization and then re-enable it??

    Cheers
    Jona

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    Ric_'s Avatar
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    I get no errors... some of the files just don't seem keen on going. I'll be having another look at it tomorrow.

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    Ric_'s Avatar
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    I discovered one part of the problem...

    I had some strange permission issues the other week so had reset the permissions on the homedrives. As a result, users could not 'see' the folder containing all the homedrives and this meant that Offline Files thought that it did not have permission to access the subfolders.

    However, this has not resolved the issue with the other laptop that is refusing to sync 60-odd files!

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