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Windows Thread, Should't be my problem but it is !!! in Technical; Hi Guys Our HT has just purchased a HP 4280c All in one printer FOR HOME but can't get it ...
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    Should't be my problem but it is !!!

    Hi Guys

    Our HT has just purchased a HP 4280c All in one printer FOR HOME but can't get it to install. So he's brought it in to school for me to look at, as if I didn't have enough to do.

    I'm also stuck so rather tan waste a lot of time thought I would ask you lot.

    When I run the setup program it hangs when I'm told to connect the printer via USB. Add new hardware wizard runs and gives the message 'Cannot install specified port is unavaliable'

    Any ideas?

    PS XP Pro System

    Cheers in advance

  2. #2

    Joanne's Avatar
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    you tried plugging in the printer then going to device manager and installing the driver that way? saves on all the farce with the hp software.

    or download the driver?

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    contink's Avatar
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    Few things to try.

    1. Make sure the USB ports are actually working (try a pendrive) and if not check BIOS
    2. Try a different USB port
    3. Try a different USB cable (sometimes they're just faulty)

    4. Have an accident with a large fridge like object landing on the printer... Oops

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    kennysarmy's Avatar
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    Quote Originally Posted by contink View Post
    Few things to try.

    1. Make sure the USB ports are actually working (try a pendrive) and if not check BIOS
    2. Try a different USB port
    3. Try a different USB cable (sometimes they're just faulty)

    4. Have an accident with a large fridge like object landing on the printer... Oops
    LOL @ 4.

    system restore to before the nutter (sorry) user tried to install it incorrectly then actually do what the setup instructions say?

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    Thanks for all the replies, I've already tried all except the fridge. I think it's some sort of USB relateed problem as when I plug my usb drive in it starts with the add new hardware wizard too and I have to restart machine before I can access the drive?

    Looks like I'll have to see how high this laptop will bounce.

  6. #6

    TechMonkey's Avatar
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    check on the HP site for better drivers. I was pleasantly suprised last week when installing a printer to find the option of a drivers only package! Horrah! May cut out some of the crud.

  7. #7

    Geoff's Avatar
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    The printer might be trying to pull more power than allowed via the USB. Laptops can be fussy about this and disable the out-of-spec hardware.

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    mac_shinobi's Avatar
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    Quote Originally Posted by Geoff View Post
    The printer might be trying to pull more power than allowed via the USB. Laptops can be fussy about this and disable the out-of-spec hardware.
    agree with you on that one, make sure the power cable for the laptop is connected and turned on and works ( obviously )

    Also you could try and get a usb hub that is powered and see if that helps at all ?

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    Can't be a power issue, installs fine on identical laptop, looks like i'm reinstalling windows. Oh well gives me something to do while I eat lunch.

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    russdev's Avatar
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    Do what I do when they ask about home stuff offer advice and that is it if needs work doing I point them in direction of a local computer shop.


    Russ

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    clareq's Avatar
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    Last time I saw this it was the printer that was faulty. Try loading it onto a different machine.

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    Have you tried removing ALL the usb devices from Device Manager, restarting, waiting for them to redetect and install the drivers, then have another go?

    I had a similar problem with the memory sticks on an HP laptop and this sorted it.

  13. #13

    Joanne's Avatar
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    Quote Originally Posted by russdev View Post
    Do what I do when they ask about home stuff offer advice and that is it if needs work doing I point them in direction of a local computer shop.


    Russ
    or tell him that you charge £20 an hour. Do it out of school time and get the cash!

  14. #14

    Domino's Avatar
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    £20 a hour?

    bit on the cheap side isn't it..... :-)

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    Joanne's Avatar
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    i am cheap :-P hehe



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