+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 22
Windows Thread, Should't be my problem but it is !!! in Technical; Hi Guys Our HT has just purchased a HP 4280c All in one printer FOR HOME but can't get it ...
  1. #1

    Join Date
    Sep 2006
    Posts
    32
    Thank Post
    19
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Should't be my problem but it is !!!

    Hi Guys

    Our HT has just purchased a HP 4280c All in one printer FOR HOME but can't get it to install. So he's brought it in to school for me to look at, as if I didn't have enough to do.

    I'm also stuck so rather tan waste a lot of time thought I would ask you lot.

    When I run the setup program it hangs when I'm told to connect the printer via USB. Add new hardware wizard runs and gives the message 'Cannot install specified port is unavaliable'

    Any ideas?

    PS XP Pro System

    Cheers in advance

  2. #2
    Joanne's Avatar
    Join Date
    Nov 2007
    Location
    Lancashire
    Posts
    1,122
    Thank Post
    49
    Thanked 53 Times in 50 Posts
    Blog Entries
    17
    Rep Power
    24
    you tried plugging in the printer then going to device manager and installing the driver that way? saves on all the farce with the hp software.

    or download the driver?

  3. #3
    contink's Avatar
    Join Date
    Jul 2006
    Location
    South Yorkshire
    Posts
    3,790
    Thank Post
    303
    Thanked 327 Times in 233 Posts
    Rep Power
    117
    Few things to try.

    1. Make sure the USB ports are actually working (try a pendrive) and if not check BIOS
    2. Try a different USB port
    3. Try a different USB cable (sometimes they're just faulty)

    4. Have an accident with a large fridge like object landing on the printer... Oops

  4. #4
    kennysarmy's Avatar
    Join Date
    Oct 2005
    Location
    UK
    Posts
    1,254
    Thank Post
    75
    Thanked 45 Times in 31 Posts
    Rep Power
    30
    Quote Originally Posted by contink View Post
    Few things to try.

    1. Make sure the USB ports are actually working (try a pendrive) and if not check BIOS
    2. Try a different USB port
    3. Try a different USB cable (sometimes they're just faulty)

    4. Have an accident with a large fridge like object landing on the printer... Oops
    LOL @ 4.

    system restore to before the nutter (sorry) user tried to install it incorrectly then actually do what the setup instructions say?

  5. #5

    Join Date
    Sep 2006
    Posts
    32
    Thank Post
    19
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Thanks for all the replies, I've already tried all except the fridge. I think it's some sort of USB relateed problem as when I plug my usb drive in it starts with the add new hardware wizard too and I have to restart machine before I can access the drive?

    Looks like I'll have to see how high this laptop will bounce.

  6. #6

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,237
    Thank Post
    218
    Thanked 387 Times in 288 Posts
    Rep Power
    158
    check on the HP site for better drivers. I was pleasantly suprised last week when installing a printer to find the option of a drivers only package! Horrah! May cut out some of the crud.

  7. #7

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,800
    Thank Post
    110
    Thanked 582 Times in 503 Posts
    Blog Entries
    1
    Rep Power
    223
    The printer might be trying to pull more power than allowed via the USB. Laptops can be fussy about this and disable the out-of-spec hardware.

  8. #8

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,216
    Thank Post
    2,768
    Thanked 935 Times in 875 Posts
    Rep Power
    343
    Quote Originally Posted by Geoff View Post
    The printer might be trying to pull more power than allowed via the USB. Laptops can be fussy about this and disable the out-of-spec hardware.
    agree with you on that one, make sure the power cable for the laptop is connected and turned on and works ( obviously )

    Also you could try and get a usb hub that is powered and see if that helps at all ?

  9. #9

    Join Date
    Sep 2006
    Posts
    32
    Thank Post
    19
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Can't be a power issue, installs fine on identical laptop, looks like i'm reinstalling windows. Oh well gives me something to do while I eat lunch.

  10. #10

    russdev's Avatar
    Join Date
    Jun 2005
    Location
    Leicestershire
    Posts
    6,873
    Thank Post
    650
    Thanked 534 Times in 353 Posts
    Blog Entries
    3
    Rep Power
    200
    Do what I do when they ask about home stuff offer advice and that is it if needs work doing I point them in direction of a local computer shop.


    Russ

  11. #11
    clareq's Avatar
    Join Date
    Dec 2005
    Location
    Doncaster
    Posts
    593
    Thank Post
    46
    Thanked 166 Times in 104 Posts
    Rep Power
    79
    Last time I saw this it was the printer that was faulty. Try loading it onto a different machine.

  12. #12

    Join Date
    Jul 2005
    Location
    Worthing, West Sussex
    Posts
    825
    Thank Post
    16
    Thanked 64 Times in 59 Posts
    Rep Power
    32
    Have you tried removing ALL the usb devices from Device Manager, restarting, waiting for them to redetect and install the drivers, then have another go?

    I had a similar problem with the memory sticks on an HP laptop and this sorted it.

  13. #13
    Joanne's Avatar
    Join Date
    Nov 2007
    Location
    Lancashire
    Posts
    1,122
    Thank Post
    49
    Thanked 53 Times in 50 Posts
    Blog Entries
    17
    Rep Power
    24
    Quote Originally Posted by russdev View Post
    Do what I do when they ask about home stuff offer advice and that is it if needs work doing I point them in direction of a local computer shop.


    Russ
    or tell him that you charge 20 an hour. Do it out of school time and get the cash!

  14. #14

    Domino's Avatar
    Join Date
    Oct 2006
    Location
    Bromley
    Posts
    4,020
    Thank Post
    212
    Thanked 1,164 Times in 758 Posts
    Blog Entries
    4
    Rep Power
    481
    20 a hour?

    bit on the cheap side isn't it..... :-)

  15. #15
    Joanne's Avatar
    Join Date
    Nov 2007
    Location
    Lancashire
    Posts
    1,122
    Thank Post
    49
    Thanked 53 Times in 50 Posts
    Blog Entries
    17
    Rep Power
    24
    i am cheap :-P hehe

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •