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Windows Thread, Bah Junior Librarian in Technical; ...
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    ICT_GUY's Avatar
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    Bah Junior Librarian

    So, I thought I would give MLS a quick ring to see if they will send out an install disk.

    "No problem, just renew your support contract and we will send it straight out."

    "ok How much?"

    "£120 sir."

    Now thatís just enough to make my blood boil, thereís no way they will help us out for the product we have paid for without paying for another year of support we have never used before.



    My backup plan at the moment is to get a HD and ghost the image of the old HD to it to at least buy some time. Though probably the mobo wont support more than a 8gig HD

    Meh = unhappy.

    /end rant

    Any other ideas?

  2. #2

    Domino's Avatar
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    .......fire is the cleanser

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    ICT_GUY's Avatar
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    Quote Originally Posted by Domino View Post
    .......fire is the cleanser
    Yes I can see where you are going with this.

    Did I mention that I have an explosives licence? (true fact).

  4. #4

    SYSMAN_MK's Avatar
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    All you need is your customer number and school postcode and you can download the iso from their website here

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    Oops_my_bad's Avatar
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    Is this microlibrarian? If so what is the product.. we have a support contract if you want I can try and find out some info if you wish..

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    ICT_GUY's Avatar
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    Quote Originally Posted by TeddyKGB View Post
    Is this microlibrarian? If so what is the product.. we have a support contract if you want I can try and find out some info if you wish..
    I think it may be, I shall let you know in the AM,

  7. #7

    john's Avatar
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    Yup Junior Librarian is the Junior version of Eclipse published by MLS

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    SimpleSi's Avatar
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    I got away for years without having support from these blood suckers until some numpty increased the number of digits in the ISBN numbering system

    So new books have to be put in manually as no money available for aforementioned persons

    regards
    Simon

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    russdev's Avatar
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    Interesting we have always got on with guys and girls from mls and never had any major issues and if had they have sorted it. The MD is great guy and will bend over backwards to help.

    Also on that note do be aware that mls do visit the forum every so often so will see this thread

    On that note if run into major problems with mls that can't sort out do pm and will ask MD to look into it for us.

    Russ

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    you don't want to know the problem I have had with Eclipse.NET. Still doesn't work right.

  11. #11
    ICT_GUY's Avatar
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    I wouldnt mind, but all I want to do is move the working old version to a newer computer.

    I guess I am just used to companies giving you back up media at cost.
    Last edited by ICT_GUY; 16th January 2008 at 10:03 AM.

  12. #12

    SimpleSi's Avatar
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    Any normal company would give you back up media at cost.
    They will

    They just won't post it to you without the support contract

    They just assumed that schools would automatically pay the "support" charge each year and they need the money from you now in order to support their stupid "business model"

    All they've achieved, in practice, is a they've left a very sour taste in everyone's mouth.

    (Or a schools' pockets a bit emptier!)

    regards
    Simon

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    Our English dept is quite happy to pay the £120, so who am I to argue. Our Librarian is often on the phone to them, normally with things that I could sort out but they are happy to help and their support desk is pretty good in comparison with some I could name.

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    Edu-IT's Avatar
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    They just take an age to answer at this time of year!

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    That's because a lot of people can't be bothered to read a simple instruction sheet on how to update users.



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