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Windows Thread, CC4 BSOD on building in Technical; Hi all, Hi have been dealing with this issue for nearly a year now, and have yet to find a ...
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    CC4 BSOD on building

    Hi all,

    Hi have been dealing with this issue for nearly a year now, and have yet to find a proper resolution.

    We bought a batch of RM NB14's last year and they have performed well, all have SSD's. We have noticed an issue with building them, Once they are building it gets past the first reboot and on the second reboot it hangs with a BSOD error driver is not equal to irq or something and the file name is tunnel.sys. For a time we found that removing all DNS and DHCP would resolve this which it did for a time but now I cant get any of them to build. I have also tried remiving the battery for a while, unplugging the CMOS battery, wiping the SSD but nothing seems to work.

    Please help

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    Danp's Avatar
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    Trying to remember, has it loaded the OS at that point? Are you PXEing building them?

    I would fully expect there is the wrong driver in the build area, maybe network.

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    X-13's Avatar
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    Quote Originally Posted by Danp View Post
    Trying to remember, has it loaded the OS at that point?
    I believe so.

    Quote Originally Posted by Danp View Post
    I would fully expect there is the wrong driver in the build area, maybe network.
    If the network driver was wrong it wouldn't get this far. It'd fail before the first reboot due to not being able to connect to the server. [IIRC]

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    Yes it goes through the OS installation, it then retrieves the drives and extracts them, it then reboots, not sure what it does here but it reboots again and its on this reboot that it always BSOD's I have checked the drive is for the NB14 and is the 2012 driver so its not very old.

    I am PXE booting them as they don't appear to like RMR

    what's odd is nobody else appears to have this issue.

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    Danp's Avatar
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    Quote Originally Posted by X-13 View Post
    I believe so.



    If the network driver was wrong it wouldn't get this far. It'd fail before the first reboot due to not being able to connect to the server. [IIRC]
    But, if they were booted from disk then at reboot time would be the first time it tried the network, hence me asking ;-)
    @Bugs

    Do you have the correct driver back from RM for those on the server? I know they are funny about them.

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    yeah my line manager installed the driver pack for it, I have checked and the drivers are there and correct, surely though if the was a network driver issue I wouldn't be able to retrieve the OS?

    I could be wrong entirely!

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    Danp's Avatar
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    Quote Originally Posted by Bugs View Post
    yeah my line manager installed the driver pack for it, I have checked and the drivers are there and correct, surely though if the was a network driver issue I wouldn't be able to retrieve the OS?

    I could be wrong entirely!
    PXE booting using one lot of drivers, but once the OS is installed it sometimes needs a different one! Not sure if that is official but it's something we found out with some odd one of machines

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    X-13's Avatar
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    Quote Originally Posted by Danp View Post
    PXE booting using one lot of drivers, but once the OS is installed it sometimes needs a different one! Not sure if that is official but it's something we found out with some odd one of machines
    IIRC, CC4 PxE boots Vista instead of Win7.

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    OK, but I have been able to build previously, it just seems a bit random, we first thought it was a DNS issue so we removed all DNS records for that machine this worked initially but, it it isnt.

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    X-13's Avatar
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    Have you tried restarting the RM host service? [RM service host?]

    That usually fixes 9/10 problems with CCx core components.

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    Yes we have restarted the RM host service, not specifically for the build issues but it made no difference

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    X-13's Avatar
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    Quote Originally Posted by Bugs View Post
    Yes we have restarted the RM host service, not specifically for the build issues but it made no difference
    Best bet would be to log it with support if it's under warranty.

    Something strange is going on...

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    I had it logged for a while but we ended up going round in circles and not getting anywhere.

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    OK, so I think I have narrowed it down to the SSD, I have rebuilt a previously non-working machine with a normal hard drive and its building fine. I have tried updating the firmware on one of the drives but, unfortunately it looks as if my machine has crashed so i`m going to give it an hour a reboot it if it hasnt recovered and cross my fingers it hasnt screwed the SSD

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    If you have narrowed it down to HDD I do remember some time ago having Toshiba laptops that wouldn't build with AHCI enabled. We got around this by putting the hard drive into IDE mode in the BIOS.
    Last edited by foofighterjim; 3rd June 2014 at 12:52 PM.

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