+ Post New Thread
Results 1 to 6 of 6
Windows Thread, Odd Promethean Pen Issue in Technical; Hi guys I'm hoping someone else has experienced this issue as finding a solution is driving me mad. We have ...
  1. #1
    HaleStorm's Avatar
    Join Date
    Jun 2008
    Location
    Sheffield
    Posts
    1,032
    Thank Post
    89
    Thanked 164 Times in 144 Posts
    Rep Power
    93

    Odd Promethean Pen Issue

    Hi guys

    I'm hoping someone else has experienced this issue as finding a solution is driving me mad.
    We have a IWB with a Hub attached for a wireless slate. The teachers pen works on the slate to control the PC fine, however the same pen will not work to control via the IWB surface.
    Is the pen locked to being slate use only? If so can it be unlocked?

    I've tried all the normal troubleshooting

    Machine/Board restart and full power off
    Uninstall and Reinstall of latest ActiveDriver and ActiveInspire
    Reboot without the hub connected
    Checked for and upgraded to latest available firmware

    I've run out of ideas now and hope someone can tell me something I've missed/useful

    Cheers guys

  2. #2
    Gaz
    Gaz is online now

    Join Date
    Feb 2011
    Location
    Preston
    Posts
    868
    Thank Post
    153
    Thanked 75 Times in 64 Posts
    Rep Power
    21
    Only the hub and the slate should be paired the pen is independent. Have you tried another pen? Is dual user enabled?

  3. #3

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,629
    Thank Post
    734
    Thanked 1,691 Times in 1,505 Posts
    Rep Power
    434
    What version board and what version slate? You're not using a slate with a new version board are you?

    The slate pen would be the old version pen and it will not work on a new board.

    Ben

  4. #4
    Gaz
    Gaz is online now

    Join Date
    Feb 2011
    Location
    Preston
    Posts
    868
    Thank Post
    153
    Thanked 75 Times in 64 Posts
    Rep Power
    21
    Quote Originally Posted by plexer View Post
    What version board and what version slate? You're not using a slate with a new version board are you?

    The slate pen would be the old version pen and it will not work on a new board.

    Ben
    Thats a damn good point, I just assumed he would have compatible products.

  5. #5
    HaleStorm's Avatar
    Join Date
    Jun 2008
    Location
    Sheffield
    Posts
    1,032
    Thank Post
    89
    Thanked 164 Times in 144 Posts
    Rep Power
    93
    Its a 300 series board...about 3 1/2 years old, Dual user mode is enabled, it just seems to be this 1 pen...I think the pen is faulty as I stole...i mean borrowed a pen from the next class room along, with the same setup and it work perfectly on the slate and the board.

  6. #6
    Gaz
    Gaz is online now

    Join Date
    Feb 2011
    Location
    Preston
    Posts
    868
    Thank Post
    153
    Thanked 75 Times in 64 Posts
    Rep Power
    21
    The board should be fully compatible in that instance then. I have experienced pens working in some situations before, which is why I asked if you had tried another pen. Dual user mode isn't required but it could be a work around to get it working.



SHARE:
+ Post New Thread

Similar Threads

  1. Replacement Promethean Pens needed
    By Little-Miss in forum Hardware
    Replies: 8
    Last Post: 6th July 2009, 11:26 PM
  2. [Wanted] Promethean Pen
    By gshaikh in forum Classified Adverts
    Replies: 17
    Last Post: 3rd July 2009, 05:34 AM
  3. Promethean Pens
    By SteveBentley in forum How do you do....it?
    Replies: 19
    Last Post: 2nd December 2007, 07:56 PM
  4. Promethean Pen issues
    By MK-2 in forum Windows
    Replies: 15
    Last Post: 27th April 2007, 11:36 AM
  5. Promethean Pens
    By Kyle in forum How do you do....it?
    Replies: 2
    Last Post: 9th September 2006, 07:38 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •