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Windows Thread, Strange Log Off Issue in Technical; Originally Posted by Joanne i sometimes have problems with logging off when the user has used adobe reader? I have ...
  1. #16
    richard
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    Re: Strange Log Off Issue

    Quote Originally Posted by Joanne
    i sometimes have problems with logging off when the user has used adobe reader?
    I have encountered that in the past but it usually throws up a message saying that adobe reader is not responding but am getting nothing like that this time round.

  2. #17
    cookie_monster's Avatar
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    Re: Strange Log Off Issue

    Can you isolate a user that it is consistently happening to?

    If you can then you could try removing the roaming profile and then move them into an OU or container with no policies to test.

  3. #18
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    Re: Strange Log Off Issue

    You mentioned a problem with DNS? What was that?
    Have you tried ipconfig /flushdns on the affected machine?

  4. #19
    richard
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    Re: Strange Log Off Issue

    Quote Originally Posted by cookie_monster
    Can you isolate a user that it is consistently happening to?

    If you can then you could try removing the roaming profile and then move them into an OU or container with no policies to test.
    There is no one user that it is consistently happening too unfortunately which is making it all the harder for me to try an track down. The only thing lft for me to try is to rebuild the profiles

  5. #20

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    Re: Strange Log Off Issue

    at one point my antivirus started running huge scans on log-off, showing nothing to say it was doing it - try disabling it on one machine?

  6. #21
    richard
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    Re: Strange Log Off Issue

    Quote Originally Posted by WITCH
    at one point my antivirus started running huge scans on log-off, showing nothing to say it was doing it - try disabling it on one machine?
    Could be worth a try but will not be able to try it till Monday as I'm at home now.

  7. #22
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    Re: Strange Log Off Issue

    Another thing you can try when you get back to school is running filemon to see which files are being accessed or not found during logoff. "But logging off will close filemon!" - you can make filemon persist across login sessions by getting it to run under the system account:

    Logged on as an admin:
    Create a folder in c:\ called monitor
    Copy in filemon.exe and psexec.exe from microsoft/sysinternals
    Create a shortcut to psexec.exe
    Change the shortcut command to read:

    c:\monitor\psexec.exe -sid c:\monitor\filemon.exe

    Copy the shortcut somewhere where a pupil will be able to get at it (e.g. all users start menu).

    Log on as a pupil then:
    Right click on the shortcut you made and do run as...
    Run it as the local administrator account
    Make sure it's logging everything to the window
    Hit log off
    Wait 20 minutes

    Log on as an admin again then:
    Wait for the filemon window to show up again (should appear well before login completes)
    Pause logging (don't delete the logs so far!)
    Scroll up in the window and see what it's been doing for the last 20 minutes!


    I can't guarantee you will fix your problem, but if it's file access related that will almost certainly put you on the right path.

  8. #23

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    Re: Strange Log Off Issue

    Do you even get to the shut down dialog box or is it hanging on the desktop? Also, Are there any mapped drives that are trying to sync?

  9. #24
    richard
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    Re: Strange Log Off Issue

    Quote Originally Posted by Gimbow
    Do you even get to the shut down dialog box or is it hanging on the desktop? Also, Are there any mapped drives that are trying to sync?
    The shutdown dialog box appears with out a problem. The users seem to log out as normal and then they get to a blank screen with just the mouse pointer and nothing else.

  10. #25
    richard
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    Re: Strange Log Off Issue

    This is really peeing me off now I have run Filmon and can find nothing that jumps out at me, though with over 300,000 line to check it its going to take some time to check properly.

    I have tried ipconfig /flushdns but it has not made any real difference. Though I am toying with removing a machine completely form the domain and giving it a totally new name to see if that helps at all.

  11. #26

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    Re: Strange Log Off Issue

    Tried the User Profile Hive Cleanup Service?

    "A service to help with slow log off and unreconciled profile problems."

    http://www.microsoft.com/downloads/d...displaylang=en

  12. #27
    richard
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    Re: Strange Log Off Issue

    Quote Originally Posted by OutToLunch
    Tried the User Profile Hive Cleanup Service?

    "A service to help with slow log off and unreconciled profile problems."

    http://www.microsoft.com/downloads/d...displaylang=en
    No joy with that at all. This is now really bugging me as staff seem to think I'm sat on my arse doing nothing about it.

  13. #28

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    Re: Strange Log Off Issue

    Try installing the User Profile Hive cleanup - http://www.microsoft.com/downloads/d...displaylang=en

    Sometimes, if programs don't unload the registry properly at logoff you can see this sort of thing - UPHClean just forces the registry hives closed so logoff is smoother (you'll see an entry in the log telling you that the hive was closed)

  14. #29
    richard
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    Re: Strange Log Off Issue

    Quote Originally Posted by srochford
    Try installing the User Profile Hive cleanup - http://www.microsoft.com/downloads/d...displaylang=en

    Sometimes, if programs don't unload the registry properly at logoff you can see this sort of thing - UPHClean just forces the registry hives closed so logoff is smoother (you'll see an entry in the log telling you that the hive was closed)
    I have already tried that and it didn't make any difference at all.

  15. #30

    Michael's Avatar
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    Re: Strange Log Off Issue

    From what you describe, I would be inclined to say it is a profile related issue.

    You can logon as domain admin and locally with no problems, however other users have intermittent problems. The fact profiles are mandatory means their sizes are controlled, so as long as they're not larger than 10MB you should be ok.

    Are profiles set to cache locally? I had a problem ages ago that was due to a stubborn (more than likely corrupted) locally cached profile that created lots of problems. I now set locally cached profiles to be deleted upon logoff for all users by group policy.

    Computer Config > Admin Templates > System > User Profiles

    Enable - Delete cached copies of roaming profiles

    Hope this helps

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