Exchange not creating mail accounts for new users

[FN-GM]

Hi,

This week we having a few problems, every time we create a new user account an Exchange e-mail address isn’t created. When we go into exchange tasks it indicates the user has a mail box because it says “delete mailbox” but the user doesn’t have an address. When we go into the account properties via active directory then the E-mail address tab there isn’t any SMTP or X400. This happens for any new user we create, it was perfectly fine last week now its decided not to work.

Your suggestions and support will be appreciated.

Z

PS: Sorry if it is in the wrong section

[ZeroHour]

Have you changed your recipient policies at all?
Or changed when they run?

[FN-GM]

No it just suddenly started happening arround Monday.

Z

[apeo]

Hi,

This week we having a few problems, every time we create a new user account an Exchange e-mail address isn’t created.

Are you using something to create your accounts that creates a mailbox aswell or do you do it manually?

[FN-GM]

We use active directory with the exchange admin pack by default it should make an e-mail account. It has always been done that way with no problems.

Z

[djm968]

Have you tried logging on as the user and connecting to the mailbox using outlook?

[FN-GM]

Yes, no joy.

Thanks anyway

Z

[drewinc]

We have had this problem , if you run the recipent update service do the smtp and x400 addresses appear ?

[FN-GM]

Hi,

Thanks for the reply please can you send us down the right path of how to do this please?

Thanks Allot

Z

[djm968]

Also restart the Exchange System Attendant service on the affected server and check if the mailbox is now created.

[ZeroHour]

Goto recipent policy in system manager and right click the policy and go "Apply this Policy now"

[FN-GM]

Also restart the Exchange System Attendant service on the affected server and check if the mailbox is now created.

Ok sorry to be a little thick here but please can you tell me were that is please?

Thanks

Z

[FN-GM]

Goto recipent policy in system manager and right click the policy and go "Apply this Policy now"

No that hasn't worked

Thanks anyway

Z

[djm968]

Also restart the Exchange System Attendant service on the affected server and check if the mailbox is now created.

Ok sorry to be a little thick here but please can you tell me were that is please?

Thanks

Z

Not at all. It is one of the Default Exchange Services.

Find Admintrative Tools on the start menu and click Services

[FN-GM]

i thought it was i couldn't find it then i saw it was "Microsoft Exchange" not "Exchange" silly me!

Well I did that and still no joy

Thank You

Z