+ Post New Thread
Page 2 of 2 FirstFirst 12
Results 16 to 25 of 25
Windows Thread, Sophos console problems in Technical; Originally Posted by ittech Symantec corporate v10 is very good, especially the managment options. And finally their 10.5x client is ...
  1. #16
    KarlGoddard's Avatar
    Join Date
    Jul 2005
    Location
    Bolton, Lancashire
    Posts
    272
    Thank Post
    37
    Thanked 18 Times in 18 Posts
    Rep Power
    25

    Re: Sophos console problems

    Quote Originally Posted by ittech
    Symantec corporate v10 is very good, especially the managment options. And finally their 10.5x client is very stable.
    I would start looking into alternatives but we're tied into Sophos through our LEA

  2. #17
    geoffd's Avatar
    Join Date
    Dec 2010
    Location
    Preston
    Posts
    19
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    I have been installing the new console 4.5 that schools have to use from March. The instructions are a bit off and you end up having to find your own way round things. I have started documenting them on my forum which I set up a few days ago: OLCHS Tech Forum - Home

  3. #18
    TechSupp's Avatar
    Join Date
    Mar 2007
    Location
    South Yorkshire
    Posts
    1,917
    Thank Post
    315
    Thanked 122 Times in 103 Posts
    Rep Power
    42
    Quote Originally Posted by Michael View Post
    As already recommended, run the removal scripts to completely remove Sophos. It's not necessary to uninstall manually via Add/Remove Programs, the script will do all this for you.
    What script is this as I'm due to remove Sophos and install the latest version. Any chance of a copy or a link to it?

  4. #19
    geoffd's Avatar
    Join Date
    Dec 2010
    Location
    Preston
    Posts
    19
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Just go to my forum above as I find ways I am documenting them as a reminder of what I am doing.

  5. #20
    geoffd's Avatar
    Join Date
    Dec 2010
    Location
    Preston
    Posts
    19
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    If you have psexec installed

    @echo off
    echo "Starting Removal of Sophos"

    psexec %1 msiexec.exe /x "c:\program files\sophos\autoupdate\cache\savxp\sophos anti-virus.msi" /q /norestart
    psexec %1 msiexec.exe /x "c:\program files\sophos\autoupdate\cache\rms\sophos remote management system.msi" /q /norestart
    psexec %1 msiexec.exe /x "c:\program files\sophos\autoupdate\cache\sau\sophos autoupdate.msi" /q /norestart

    echo "MSI's removed"

    psexec %1 reg delete HKLM\Software\Sophos /f
    psexec %1 reg delete HKCU\Software\Sophos /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\Sophos Agent" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\SavService " /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\SAVAdminSe rvice" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Agent" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Service" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\Sophos Certification Manager" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\Sophos EMLib Update Agent" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\SEMschedul er" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\Sophos Management Service" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\Sophos Message Router" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\SQLAgent$S OPHOS" /f
    psexec %1 reg delete "HKLM\SYSTEM\CurrentControlSet\Services\MSSQL$SOPH OS" /f
    psexec %1 reg delete "HKLM\System\CurrentControlSet\Services\Eventlog\S ophos" /f

    echo "Registry cleaned up"

    psexec %1 rmdir "c:\program files\sophos" /s /q

    echo "Sophos folder removed"

    psexec %1 "c:\windows\system32\gpupdate" /force /boot

  6. #21
    geoffd's Avatar
    Join Date
    Dec 2010
    Location
    Preston
    Posts
    19
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Remove via batch command

    "c:\program files\Sophos Sweep for NT\ESXP\setup.exe" -remove -ni -s

    or if it's a server path

    "\\servername\Sophos Sweep for NT\ESXP\setup.exe" -remove -ni -s


    Read more: OLCHS Tech Forum - Login

  7. #22

    Join Date
    Jun 2010
    Posts
    198
    Thank Post
    9
    Thanked 25 Times in 24 Posts
    Rep Power
    21
    We had this very problem with some machines not updating. After checking event viewer on the affected computers it turned out to be a corrupt windows installer service. Re-install the windows installer service. I used this file WindowsXP-KB942288-v3-x86.exe from Microsoft to re-install the service. Search MS for that file and run it on the workstations in question.

    This may solve your problem.

    Kili
    Last edited by kili; 7th December 2010 at 03:26 PM.

  8. #23
    geoffd's Avatar
    Join Date
    Dec 2010
    Location
    Preston
    Posts
    19
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Using the scripts to remove then install I have managed to start getting through the new console 4.5 quite quickly.

  9. #24

    Join Date
    Jun 2010
    Posts
    198
    Thank Post
    9
    Thanked 25 Times in 24 Posts
    Rep Power
    21
    Quote Originally Posted by TechSupp View Post
    What script is this as I'm due to remove Sophos and install the latest version. Any chance of a copy or a link to it?
    When we upgraded to the latest client, enterprise console simply upgraded the install, no removal necessary

  10. #25
    geoffd's Avatar
    Join Date
    Dec 2010
    Location
    Preston
    Posts
    19
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    The console was fine overall, sometime the client didn't remove from the users computer so then it has to be removed first. Then a script is good.

SHARE:
+ Post New Thread
Page 2 of 2 FirstFirst 12

Similar Threads

  1. Replies: 10
    Last Post: 10th October 2006, 03:09 PM
  2. Sophos v5 upgrade problems.
    By Geoff in forum Windows
    Replies: 68
    Last Post: 16th June 2006, 11:28 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •