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Windows Thread, Office 2010 is failing - Caused by Windows update...? in Technical; Currently investigating a bunch of random Office 2010 fails that are being reported, and expecting more...most common symptom is Powerpoint ...
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    BJG
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    Office 2010 is failing - Caused by Windows update...?

    Currently investigating a bunch of random Office 2010 fails that are being reported, and expecting more...most common symptom is Powerpoint bailing out as soon as you try and run it, but some people also reporting Word doing the same thing. Typical event log entry is:

    Faulting application name: POWERPNT.EXE, version: 14.0.4754.1000, time stamp: 0x4b967cf0
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83b16
    Exception code: 0xe0000002
    Fault offset: 0x0000812f
    Faulting process id: 0x354
    Faulting application start time: 0x01ceb5093640031f
    Faulting application path: C:\Program Files\Microsoft Office\Office14\POWERPNT.EXE
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 7406bbb7-20fc-11e3-a8c2-b8ca3a9285dc

    Event IDs 1000 / 1001.

    I've found I can fix it by clearing out the profile, but no idea yet why this is occurring...most likely thing seems to be some new update the machines are picking up...?

    Just thought I'd throw it out here in case anyone has seen it...
    Last edited by BJG; 19th September 2013 at 09:47 AM.

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    Hmmm, hope this isn't a major problem - we saw a dead Office 10 installation last thing yesterday.

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    been having simular issues with excel 2010 crashing randomly no idea what to do..

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