Enterprise SiteManager (ALAN exams) with ISA Server....

[mullet_man]

Has anyone installed the new ALAN exam software in an ISA enviornment, I can't seem to get it working.

I get to the part when I need to log into the Enterprise SiteManager but I just get an wrong password error.

It seems that the program is not accessing the internet via our proxy?

[rush_tech]

I don't have a ISA server, but is the proxy server configured see attachment. Thought I'd ask

If all is configured OK then there help line is very good.

[mullet_man]

Yeah its all configured ok.

[mrforgetful]

I have it running in an ISA environment.

Ours is set to not use a Proxy server and works fine.

For reference if Internet Explorer is set to not use a Proxy then the internet would not work.

[plexer]

Are you typing your username in using all upper case and password as all lower case?

If not try that.

Ben

[mullet_man]

I have tried all the usual things, password, proxy address etc in both cases.

I have also tried it without proxy button set and it doesn't work.

There technical support line isn't much help as well.

[mullet_man]

This is all am getting, the settings in configuration are totally correct.

[Ric_]

I was installing this yesterday and had the same problem. I ended up allowing the server with that software on straight through ISA without requiring authentication. This seemed to do the trick.

Tech support also had a few things to check such as permissions on the share and that the registry entries had been written correctly.

[plock]

The permissions on the 'C:\Program Files' also were an issue for me, the accounts accessing the software needed 'Full Control' over the application directory.

[mullet_man]

@Ric_

Tech support checked the registry with me, and that seems to be fine.

How would I go about setting up a similar thing here to allow straight through access? is it a rule in ISA?

[Ric_]

You want something like 'allow all outbound traffic from a particular computer for anybody'

The rule will probably need to be fairly high in the firewall policy.

Does that make sense?

[mullet_man]

Yeah I have done that, but it still doesn't work.

[spc-rocket]

Hi,

We have the new verison of the software setup and the server doesn't hav any issues and its working fine via isa server (2004). The server is a secureNAT client and does not have any firewall client installed on it. The rule does authenticate but the user logged into the server has access to the net.

Sometime developers will not use the proper way of negotiating things proxy servers and this is what sometime issues like this happen.

Ric is correct, create a rule (to test this out) at the top of the rules and allow HTTP, HTTPS FROM the exam server (you will need to create a computer object for this) TO External network and leave the users on All Users (anonoymous).

See if this solves the issues. Also check that your HTTP deep packet inspection section has not got any filters or extentions block i.e. HTTP signatures, payload etc.

If the above works then there is some issues with the user authentication if it doesn't then the issue doesn't seem to be isa.

HTH,

Ash.

[mullet_man]

@ashok

Still nothing. The server will happily get out on the internet just not via this program.

[mrtechsystems]

wow guys I thought I had the only problem I am getting the same I think I will update the software and try out

I got ISA 2004 aswell so keep posting :-) nice to seeya all