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Windows Thread, Staff Access from home???? in Technical; Do people have any support policies in place for their 'out of hours' access methods?...
  1. #16

    Ric_'s Avatar
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    Re: Staff Access from home????

    Do people have any support policies in place for their 'out of hours' access methods?

  2. #17

    maniac's Avatar
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    Re: Staff Access from home????

    Tell us the next day and we'll do our best to help.

    It's never been asked of us, so we don't provide out of hours support. I have made a trip once during school time to a member of staffs house to sort out their connection so they could access it, but apart from that we don't really support the remote access, it's more of a 'bonus' at the moment. I think that will change soon though, particulalry as the first holiday period is coming up since people have been introduced to it.

    Mike.

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    Re: Staff Access from home????

    Quote Originally Posted by Ric_
    Do people have any support policies in place for their 'out of hours' access methods?
    There is none. It's a moot point anyway, because it's usually something within the LEA that goes wrong, and they only do workday/school hours support anyway.

  4. #19
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    Re: Staff Access from home????

    We have a sort of "caveat emptor" that remote access is a "user managed service" meaning that they have to provide the ADSL. 99.9% of faults with remote access will be because of user equipment/hardware

  5. #20
    zag
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    Re: Staff Access from home????

    VPN for the more advanced users.

    VLE/Sharepoint for the kids

    Webmail for all

    VPN/Remote desktop for me.

  6. #21
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    Re: Staff Access from home????

    If they have a problem and report it to me I'll do my best to think some advice up, but really it's not something that's covered.

    I was asked to go help out the Bursar's mate once with his broadband, told him no unless he did my finances!

  7. #22

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    Re: Staff Access from home????

    Out of hours ... no support really but that is mainly due to it just working.

    The main problem is stopping staff using it so we can do maintenance on the servers after school (or at weekends if I am bored)

  8. #23
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    Re: Staff Access from home????

    Quote Originally Posted by GrumbleDook
    Out of hours ... no support really but that is mainly due to it just working.

    The main problem is stopping staff using it so we can do maintenance on the servers after school (or at weekends if I am bored)
    I'm sorry Grumbles but that has to be the saddest quote in a long long time.

    As for downtime I just explain out of school hours expect random unannounced outages.

  9. #24

    ZeroHour's Avatar
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    Re: Staff Access from home????

    Quote Originally Posted by GrumbleDook
    The main problem is stopping staff using it so we can do maintenance on the servers after school (or at weekends if I am bored)
    Due to our staff having to use the VPN for most services I have timed ISA 2004 rules that block webdav etc and filter all access for them. Our staff are kicked off when the backup starts.

  10. #25

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    Re: Staff Access from home????

    Silly question but how secure is WebDaV, especially on Microsoft IIS.
    Google throws u a number of issues but it looks likely to be mostly historical issues with IIS 5 i.e on WIndows 2000.

    Does WebDaV on Windows 2003 benefit from II6's generally good security record?

    Does the DPA make HTTPS obligatory for schools when it comes to implementing WebDaV for remote access?

  11. #26
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    Re: Staff Access from home????

    Quote Originally Posted by ITWombat
    Silly question but how secure is WebDaV, especially on Microsoft IIS.
    WebDav on IIS is a risk - many security professionals will tell you to avoid it, as we found out when our website was hacked. The worst bit is that it had been enabled by the people that set up our server and we were not even using it!

    We use all http based stuff - email OWA and our MLE/VLE which gives access to the website content management, the helpdesk, blogs, student username lookups / password resets, class lists, attendance records etc. plus complete access to their personal files in realtime (the actual files, not a sychronised copy).

    HTTPS has only one real function and that is to stop packets being stolen on route from the user to the server by encrypting them - these will not protect against WebDav attacks.

  12. #27
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    Currently we are about to pilot Citrix access for staff.

    We also use Exchange 2007 OWA, the staff love the 2007 version and find it much easier to use.

  13. #28
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    sonicwall sslvpn-2000

    but we are not using the vpn bit, as i cannot trust any machine external to the schools AV setup.

    and it works really well.

    BoX

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