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Windows Thread, Remote Desktop: Mouse Won't Move Down Screen in Technical; I use remote desktop to connect to our servers. It has been working well until Monday of this week. I ...
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    DaveP's Avatar
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    Remote Desktop: Mouse Won't Move Down Screen

    I use remote desktop to connect to our servers. It has been working well until Monday of this week. I find now that the mouse will not go below about 1/4 above the taskbar at the bottom of the screen. This is happening for only one of the server connections. I have restarted the server and my workstation to no avail. What else can I do?

    Servers: Windows server 2003 SP1
    Workstation: Windows XP Pro: SP2

    Remote Desktop version: 5.2.3790.0

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    The current version of Remote Desktop is v6. Have you tried updating?

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    try adjusting the resolution in the remote desktop settings. Change it to something then change it back. I've had issues with not being able to click start on sessions because it hasnt detected the resolution correctly.

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    Quote Originally Posted by Geoff
    The current version of Remote Desktop is v6. Have you tried updating?
    I have tried that now. The system does not allow the upgrade [see picture] and I can't find where to uninstall the current version before installing the new one [looked in Add or Remove Programs and Add/Remove Windows Components]

    Quote Originally Posted by Lee_K_81
    try adjusting the resolution in the remote desktop settings. Change it to something then change it back. I've had issues with not being able to click start on sessions because it hasnt detected the resolution correctly.
    Adjusting the screen res does not do it either. Just tried it. :-(
    Attached Images Attached Images

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    Hmm, I don't know about that. I've never tried to install the client manually, rather I pushed it out with WSUS. Which worked fine.

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    Quote Originally Posted by Geoff
    Hmm, I don't know about that. I've never tried to install the client manually, rather I pushed it out with WSUS. Which worked fine.
    Ah, we don't have an update server here. Windows Update? I will give it a go now.

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    I expect so, it'll probably be an optional download though.

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    Quote Originally Posted by Geoff
    I expect so, it'll probably be an optional download though.
    Nope. The download has begun and the Remote Desktop update is not in there. The only optional download is Root Certificates Update. Looks like I might be stuck then?

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    OK. Cracked it!

    I removed the tree view and saved the changes, connected to the problematic server and the mouse was responding properly. I closed down Remote Desktop saving the changes, went back in again and checked the view/connection. Still working OK. Restore the views of the other servers. Check connections. All OK. Close down again, saving changes and go back in again and do another round of checks. All OK.

    But what caused it in the first place. I haven't made any changes to this station in about a week!
    Last edited by DaveP; 21st September 2008 at 06:34 PM. Reason: Correct spelling mistake.

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    Clearly, it was imps.

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    Quote Originally Posted by Geoff
    Clearly, it was imps.
    Hmm. Imp: Definition:

    1. A mischievous child.
    2. A small demon.

    Source: http://www.answers.com/imp&r=67

    A mischievous child: I would not allow 'A mischievous child' in the Network Support office unattended to tamper with my station.

    A small demon: Do these even exist? Even if they were to exist would they get past my security? I think not!

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    Re: Remote Desktop: Mouse Won't Move Down Screen

    Quote Originally Posted by DaveP
    A small demon: Do these even exist? Even if they were to exist would they get past my security? I think not!
    Please verify you have no hardware running BSD.

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    Wink Resolved. Visiting An Old Topic.

    Quote Originally Posted by Geoff View Post
    Please verify you have no hardware running BSD.
    No hardware running Berkeley Software Distribution.

    However we might have:

    Bad System Design [Matter of opinion]
    Blue Screen Of Death [Sometimes]
    Bad School Day [Almost every day]

    Other possibles for BSD [not limited to software/hardware issues] which did not make it into the list above:

    Bachelor of Science in Design
    Back Seat Driver [almost any passenger]
    Ballistic-Electron Surface-Emitter Display
    Bark Spectral Distortion
    Baseline System Description
    Battle Simulation Division
    Battle Staff Director
    Battlefield Simulation Display
    Battlefield Synchronization Demonstration
    Battlespace Dominance
    Bed-Side Drainage (medical; gravity drainage of fluids to bag)
    Belgian Shepherd Dog
    Bermuda Shorts Day (University of Calgary)
    Bidirectional Sequential Decoding
    Bill of Sale Deed
    Blind Spot Detection
    Blind, Stupid and Desperate [My favourite out of the also rans I think]
    Blueshout Designs
    Breach of Statutory Duty
    Business and Sustainable Development
    Last edited by DaveP; 29th February 2008 at 08:41 PM.

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