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Windows Thread, Simple Helpdesk with LDAP/AD Integration and Single sign on... in Technical; I was wondering if anyone knew of any simple easy software that is free of all the 'bloatware' that has ...
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    Simple Helpdesk with LDAP/AD Integration and Single sign on...

    I was wondering if anyone knew of any simple easy software that is free of all the 'bloatware' that has integration for active directory or LDAP, and most importantly, has a method for setting up single sign on.

    Sorry if this is in the wrong section.

    Thanks in advance!

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    zag
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    Check my signiture, someone modified my helpdesk for SSO.

    I don't use that feature personally, Just log by name.

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    SpiceWorks? Admins/Techs can't use the SSO, but I believe the users can? We don't here as we only log tickets via email.

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    As i type this the advert for the helpdesk i'm suggesting has just popped up!

    We use ManageEngine Servicedesk Plus and it has never failed us. Free for up to 5 techs too!

    Matt

  5. Thanks to fairm010 from:

    MordyT (13th March 2013)

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    Quote Originally Posted by fairm010 View Post
    As i type this the advert for the helpdesk i'm suggesting has just popped up!

    We use ManageEngine Servicedesk Plus and it has never failed us. Free for up to 5 techs too!

    Matt
    I have been trying this helpdesk... I cannot get single sign on to work at all, any ideas?

    I have attached what i have put in for Pass through Authentication, but still no luck! I have imported my users etc sucesfully via AD.

    Capture.PNG

    Thanks in advance!!

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    ManageEngine have a good helpdesk, and the last i heard it was free for upto 5 technicians

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    Quote Originally Posted by zag View Post
    Check my signiture, someone modified my helpdesk for SSO.

    I don't use that feature personally, Just log by name.
    Can you post a link I can't seem to see your signature on Tapatalk

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    Quote Originally Posted by davida50000 View Post
    I have been trying this helpdesk... I cannot get single sign on to work at all, any ideas?

    I have attached what i have put in for Pass through Authentication, but still no luck! I have imported my users etc sucesfully via AD.

    Capture.PNG


    Thanks in advance!!
    You need to ensure your domain appears in the Domains section under Admin. Make sure it has any affixes such as .local. then that domain name MUST match the domain name you give here.

    I am happy to show you the working settings from our working 'desk when I am on site on Monday.

    Matt

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    ALR
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    We use WebHelpDesk, the most important feature for us was end user ease of use, and this helpdesk is VERY easy to use but powerful at the same time.

    Help Desk Software by Web Help Desk

    Cheers,
    Al

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    Quote Originally Posted by ALR View Post
    We use WebHelpDesk, the most important feature for us was end user ease of use, and this helpdesk is VERY easy to use but powerful at the same time.

    Help Desk Software by Web Help Desk

    Cheers,
    Al
    I use this one down our school as well. Gets the job done and free with one licence.

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    Quote Originally Posted by dnavekar View Post
    I use this one down our school as well. Gets the job done and free with one licence.
    Where does it say 1 free license?

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    ALR
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    Before WHD was sold to SolarWinds, you could use the "lite" version (for one techie) for free. If you had more than one member of IT Support staff then you had to purchase additional licences. SolarWinds bought it really recently and changed the format of the licences, so no more freebies...

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    It's a free thing using a "lite" version.. I've been running it for over a year now.

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    I guess I missed out. Oh well.



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