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Windows Thread, Outlook Web Access keeps prompting for a username/password in Technical; We have a Exchange 2003 Standard Server and most of the staff use OWA to check their e-mail. Just recently ...
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    Outlook Web Access keeps prompting for a username/password

    We have a Exchange 2003 Standard Server and most of the staff use OWA to check their e-mail. Just recently whenever we have to change a users password, it them refuses to accept the new password for logging onto OWA.

    I've narrowed it done to some sort of DNS issue because it only fails when the user goes through the url http://mail.xxxx.org/exchange but it works fine for http://ipaddress/exchange

    It works fine externally from school using the url http://mail.xxx.org/exchange

    Just wondering if anyone else has come across this issue or knows how to fix it!

    Adam.

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    Re: Outlook Web Access keeps prompting for a username/password

    I've noticed that there can be a delay between changing a user's password and Exchange picking up that change... does the problem disappear after 15mins or so.

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    Re: Outlook Web Access keeps prompting for a username/passwo

    No it doesn't. I initally thought it was some sort of replication issue aswell.

    Any other suggestions?

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    Re: Outlook Web Access keeps prompting for a username/password

    Does it bork if the user changes their own password?

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    Re: Outlook Web Access keeps prompting for a username/passwo

    Yer!! Doesn't work if I change the password in AD or the user is prompted to change the password.

    I've also tried changing the password on the Exchange Server (as it a DC) and the PDC neither make a difference.

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    Re: Outlook Web Access keeps prompting for a username/password

    Are you sure that Exchange and AD are talking then? Perhaps run netdiag on the Exchange box... should point out any DNS problems if that is the case.

    If you enter the old password for a user, does it allow authentication?

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    Re: Outlook Web Access keeps prompting for a username/passwo

    I'm prettu sure they are taking because it works:

    a) when using the IP address of the server (http://ipaddress/exchange)

    b) externally from school using either IP address or mail.xxx.org

    I give netdiag a try.

    It doesn't accept the old password either

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    Re: Outlook Web Access keeps prompting for a username/password

    Try installing IE7, this is a known bug with IE 6

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    Re: Outlook Web Access keeps prompting for a username/password

    Have you made sure "Integrated Windows Authentication" is enabled for your OWA? Its in IIS Manager.

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    Re: Outlook Web Access keeps prompting for a username/password

    Quote Originally Posted by fooby
    Have you made sure "Integrated Windows Authentication" is enabled for your OWA? Its in IIS Manager.
    Yer Integrated Windows Authentication is enabled.

    Quote Originally Posted by ittech
    Try installing IE7, this is a known bug with IE 6
    I'll give that a go.

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    Re: Outlook Web Access keeps prompting for a username/passwo

    Don't know if it will help you, but we got stumped by a similar situtation - before I totally destroyed the proxy server at our site..

    Anyway,

    The solution we had was to use the internal domain name\username...

    so something like mycollege\myuser.

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    Re: Outlook Web Access keeps prompting for a username/passwo

    If the internal domain name\username thing works, then another way of doing it would be the users full email address...

    something like myuser@mycollege.com

    I found that it was easier to tell users to enter their full email address rather then explain which slash to use....

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