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Windows Thread, Printing causing loss of hair... in Technical; Got a few Windows 7 machines where ordinary users are unable to print multiple copies of a document. If, however, ...
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    Edu-IT's Avatar
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    Printing causing loss of hair...

    Got a few Windows 7 machines where ordinary users are unable to print multiple copies of a document. If, however, I login as an admin user then there are no problems.

    Any ideas what is causing this? I'm about ready to launch said Samsung printers!

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    FN-GM's Avatar
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    Usually drivers. Had a HP one a while back do it.

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    Edu-IT's Avatar
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    Printing causing loss of hair...

    Tried drivers. They say they're Windows 7 but I am doubting that. Trouble is I don't know where to go next!

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    Quote Originally Posted by Edu-IT View Post
    Tried drivers.
    Which drivers? There's probably universal and device-specific available - whichever one you're using, try the other one, see if there's any difference.

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    Printing causing loss of hair...

    Samsung CLP-620. Tried both types, universal and device specific, and both have same issue.

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    Have a look in the driver options and see if it has a "mopier" (no, that's not a typo) option enabled. I've had this happen a number of times, mostly with HP printers - it's intended for printers that have hard disks installed - and turning off mopier mode has always fixed it. Admittedly it was doing it to all users, not just non-admins, but that'd be where I'd start looking.

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    Samsung struggle to write decent software/drivers. There is another thread on here, same issue different model. We also have similar printing issues with our Samsung printers.

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    They don't work. Period. Launch them.

    We've got 12 of them on a contract and the drivers don't work with office properly. Samsung are officially denying there is a problem and are blaming our network.

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    Edu-IT's Avatar
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    Quote Originally Posted by Oaktech View Post
    They don't work. Period. Launch them.

    We've got 12 of them on a contract and the drivers don't work with office properly. Samsung are officially denying there is a problem and are blaming our network.
    Not quite that easy. They're on a managed contract for a bit longer yet.

    Managed to get them working with the generic drivers, and by disabling collate.



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