+ Post New Thread
Results 1 to 15 of 15
Windows Thread, Adobe CS6 - Super Mandatory Profiles in Technical; I've just installed Adobe Design & Web Premium CS6 on to our Windows XP PCs. We are running a Windows ...
  1. #1
    Zoom7000's Avatar
    Join Date
    Feb 2006
    Location
    London
    Posts
    785
    Thank Post
    226
    Thanked 61 Times in 38 Posts
    Rep Power
    28

    Adobe CS6 - Super Mandatory Profiles

    I've just installed Adobe Design & Web Premium CS6 on to our Windows XP PCs. We are running a Windows Server 2003 AD with Super Mandatory Profiles. Every time I launch Photoshop, Bridge, InDesign or Illustrator I get a fatal application error and the program terminates and every time I run Flash Professional, I get the message "FlashPro encountered a fatal exception. FlashPro will now terminate."

    I've followed advice in this thread and I've disabled ScriptingSupport.8li to get Photoshop working. However, I can't seem to get any of the applications working. The only application that seems to work is Acrobat. I've tried giving users Modify access to the following areas:

    C:\Program Files\Adobe
    C:\Documents and Settings\All Users\Application Data\Adobe
    C:\Program Files\Common Files\Adobe

    But this hasn't resolved any of the issues.

    Any ideas what I can do?

  2. #2

    Join Date
    Dec 2008
    Location
    Nottingham
    Posts
    569
    Thank Post
    38
    Thanked 114 Times in 104 Posts
    Rep Power
    45
    Procmon and see what's being denied?

  3. #3

    Join Date
    Sep 2012
    Location
    United Kingdom
    Posts
    92
    Thank Post
    21
    Thanked 4 Times in 4 Posts
    Rep Power
    4
    Does it work if you make them local admins/power users? We had to do this for a piece of software

  4. #4
    Zoom7000's Avatar
    Join Date
    Feb 2006
    Location
    London
    Posts
    785
    Thank Post
    226
    Thanked 61 Times in 38 Posts
    Rep Power
    28
    Quote Originally Posted by OhDear View Post
    Does it work if you make them local admins/power users? We had to do this for a piece of software
    I've logged on with my admin user domain account that has also has a redirected application data and I get the same error.

    Quote Originally Posted by Willott View Post
    Procmon and see what's being denied?
    Procmon? How do I go about doing this?

  5. #5
    VeryPC_Tom_M's Avatar
    Join Date
    Aug 2012
    Location
    Sheffield
    Posts
    388
    Thank Post
    14
    Thanked 82 Times in 79 Posts
    Rep Power
    44
    Quote Originally Posted by Zoom7000 View Post
    Procmon? How do I go about doing this?
    Procmon is part of the SysInternals Toolkit

    You can either download it from here: Process Monitor
    or run it live from: live.sysinternals.com - /

  6. #6

    Join Date
    Dec 2009
    Posts
    592
    Thank Post
    8
    Thanked 36 Times in 34 Posts
    Rep Power
    16
    When you created the profile , did you open each program before making it a mandatory profile ?

  7. #7
    Zoom7000's Avatar
    Join Date
    Feb 2006
    Location
    London
    Posts
    785
    Thank Post
    226
    Thanked 61 Times in 38 Posts
    Rep Power
    28
    Quote Originally Posted by 2097 View Post
    When you created the profile , did you open each program before making it a mandatory profile ?
    No, the Super Mandatory profile was created years ago long before we ever installed CS6.

    How would I use Process Monitor to check what is being blocked?

  8. #8

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,724
    Thank Post
    696
    Thanked 1,206 Times in 759 Posts
    Rep Power
    393
    Quote Originally Posted by Zoom7000 View Post
    I've logged on with my admin user domain account that has also has a redirected application data and I get the same error.
    I would wager that the redirected AppData is the problem. Adobe products have had problems with it intermittently for years: one version will work, the next version won't.

    Basically, they don't ever test their products in a redirected AppData environment. We were officially told by an Adobe support rep in 2009 that Adobe don't support the use of redirected AppData at all (may have changed now, but that was the case at the time).

    If you have any way of testing without redirection, try it.
    Last edited by AngryTechnician; 25th September 2012 at 12:52 PM.

  9. #9

    Join Date
    Dec 2008
    Location
    Nottingham
    Posts
    569
    Thank Post
    38
    Thanked 114 Times in 104 Posts
    Rep Power
    45
    Apologies for my lack of reply. Proc mon is a download from Microsoft iirc, if you load it up, then load whichever program you have the issue with, let the issue happen, then stop capture in proc mon. You can then filter by process name (for flash I think that's flash.exe) then do a find for "denied" and see if anything comes up.

  10. #10
    Zoom7000's Avatar
    Join Date
    Feb 2006
    Location
    London
    Posts
    785
    Thank Post
    226
    Thanked 61 Times in 38 Posts
    Rep Power
    28
    Quote Originally Posted by AngryTechnician View Post
    I would wager that the redirected AppData is the problem. Adobe products have had problems with it for years. We were officially told by Adobe in 2009 that Adobe don't support the use of redirected AppData at all (may have changed now, but that was the case at the time).

    If you have any way of testing without redirection, try it.
    Yes, I though this was the case. I've tested it using the builtin Administrator account, which has it's profile in C:\Documents and Settings (i.e. Not redirected) and the program works just fine. Is there any chance of getting the suite working with super mandatory profiles or is there no hope whatsoever? As I can't see us being given the chance to change the current setup.

  11. #11
    Zoom7000's Avatar
    Join Date
    Feb 2006
    Location
    London
    Posts
    785
    Thank Post
    226
    Thanked 61 Times in 38 Posts
    Rep Power
    28
    Quote Originally Posted by 2097 View Post
    When you created the profile , did you open each program before making it a mandatory profile ?
    I've just tried this. I changed the profile from Super Mandatory to Roaming. Opened all the applications (with no errors), saved settings and then made the profile Super Mandatory again. Gave the same errors

  12. #12

    Join Date
    Apr 2011
    Location
    Manchester
    Posts
    23
    Thank Post
    0
    Thanked 4 Times in 4 Posts
    Rep Power
    7
    Quote Originally Posted by Zoom7000 View Post
    I've just tried this. I changed the profile from Super Mandatory to Roaming. Opened all the applications (with no errors), saved settings and then made the profile Super Mandatory again. Gave the same errors
    Have you made any progress with this? We're having the same issue at the moment and struggling for a solution.

    Thanks

  13. #13

    Join Date
    Jun 2006
    Location
    Kendal
    Posts
    85
    Thank Post
    2
    Thanked 15 Times in 11 Posts
    Rep Power
    18
    Same problem,

    Fixed it just now by

    1) copying my mandatory profile
    2) Assign the copy to a test student account
    3) give that student full control
    4) rename ntuser.man to ntuser.dat
    5) assign your test pc to a test OU (within the existing strucure) and edit the GPO to allow changes to propagate to server (it's a computer policy, system>userprofiles)
    6) reboot test pc so gpo change applies
    7) log on as test student
    8) log off as test student
    9) check that the time stamp on the ntuser.dat has changed to the log out time. (if not check steps above)
    10) log back on
    11) open CS6 Indesign
    12) wait till it opens fully then close it (our issue was that it crashed on launch for mandatory profile)
    13) log off
    14) rename ntuser.dat to ntuser.man
    15) remove test account permission and edit gpo to prevent changes to propagate (belt and braces)
    16) log back on and open CS6 indesign (for us this still worked)
    17) So far this bloated our mandatory profile by 2Mb so for us the following elliminates most of this and still works.
    18) make a copy of the new profile
    16) delete appdata\roaming\adobe folder
    17) test again.

    We're currently going to thoroughly test the new profile tomorrow before making it live (by renaming the copy to the live version)

    I'll post any updates or glitches this may have caused should any crop up.

  14. #14

    Join Date
    Apr 2011
    Location
    Manchester
    Posts
    23
    Thank Post
    0
    Thanked 4 Times in 4 Posts
    Rep Power
    7
    Quote Originally Posted by Finch7 View Post
    Same problem,

    Fixed it just now by

    1) copying my mandatory profile
    2) Assign the copy to a test student account
    3) give that student full control
    4) rename ntuser.man to ntuser.dat
    5) assign your test pc to a test OU (within the existing strucure) and edit the GPO to allow changes to propagate to server (it's a computer policy, system>userprofiles)
    6) reboot test pc so gpo change applies
    7) log on as test student
    8) log off as test student
    9) check that the time stamp on the ntuser.dat has changed to the log out time. (if not check steps above)
    10) log back on
    11) open CS6 Indesign
    12) wait till it opens fully then close it (our issue was that it crashed on launch for mandatory profile)
    13) log off
    14) rename ntuser.dat to ntuser.man
    15) remove test account permission and edit gpo to prevent changes to propagate (belt and braces)
    16) log back on and open CS6 indesign (for us this still worked)
    17) So far this bloated our mandatory profile by 2Mb so for us the following elliminates most of this and still works.
    18) make a copy of the new profile
    16) delete appdata\roaming\adobe folder
    17) test again.

    We're currently going to thoroughly test the new profile tomorrow before making it live (by renaming the copy to the live version)

    I'll post any updates or glitches this may have caused should any crop up.
    I've done the exact same today and have already rolled it out after some testing. I forgot to post it up so thanks for posting these steps, hopefully it will help others out facing the same issue.

  15. Thanks to 7UD9 from:

    jrubinstein (22nd November 2012)

  16. #15
    Zoom7000's Avatar
    Join Date
    Feb 2006
    Location
    London
    Posts
    785
    Thank Post
    226
    Thanked 61 Times in 38 Posts
    Rep Power
    28
    Quote Originally Posted by Finch7 View Post
    Same problem,

    Fixed it just now by

    1) copying my mandatory profile
    2) Assign the copy to a test student account
    3) give that student full control
    4) rename ntuser.man to ntuser.dat
    5) assign your test pc to a test OU (within the existing strucure) and edit the GPO to allow changes to propagate to server (it's a computer policy, system>userprofiles)
    6) reboot test pc so gpo change applies
    7) log on as test student
    8) log off as test student
    9) check that the time stamp on the ntuser.dat has changed to the log out time. (if not check steps above)
    10) log back on
    11) open CS6 Indesign
    12) wait till it opens fully then close it (our issue was that it crashed on launch for mandatory profile)
    13) log off
    14) rename ntuser.dat to ntuser.man
    15) remove test account permission and edit gpo to prevent changes to propagate (belt and braces)
    16) log back on and open CS6 indesign (for us this still worked)
    17) So far this bloated our mandatory profile by 2Mb so for us the following elliminates most of this and still works.
    18) make a copy of the new profile
    16) delete appdata\roaming\adobe folder
    17) test again.

    We're currently going to thoroughly test the new profile tomorrow before making it live (by renaming the copy to the live version)

    I'll post any updates or glitches this may have caused should any crop up.
    I've just tried this and it hasn't worked for me. I've followed everything until step 11, but I get the error when launching InDesign and can't get the applications to launch. I've tried launching Dreamweaver - which won't start at all and I've tried Flash, which takes forever to start and gives the error:

    FlashPro encounter a fatal exception. FlashPro will now terminate.

    So, no luck for me I'm afraid

SHARE:
+ Post New Thread

Similar Threads

  1. Super Duper fast mandatory profiles
    By Rozzer in forum Windows 7
    Replies: 20
    Last Post: 27th February 2014, 02:32 AM
  2. Mandatory Profile and Adobe products
    By JRyce in forum Windows
    Replies: 0
    Last Post: 31st July 2012, 07:56 PM
  3. Super mandatory profiles & offline users
    By superdubious in forum Windows
    Replies: 5
    Last Post: 19th January 2011, 01:25 PM
  4. Modifying a mandatory profile - printers
    By GrumbleDook in forum Windows
    Replies: 4
    Last Post: 23rd January 2006, 10:54 AM
  5. Replies: 61
    Last Post: 14th November 2005, 08:27 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •