A teacher has asked me to take a look at her laptop to find out what the problem is.
She is experiencing BSOD's at random and kindly wrote down the content of one of these BSOD's. I found the report files using event viewer but i am unable to diagnose the fault and fix.
I have attached the report files but had to change the extensions to upload them here:
the Mini061211-01.dmp, Verison.txt and sysdata.xml files were in a.cab file which i have extracted.
The error report mentions wer.dll as a possible culprit but i'm not sure.
Any one able to shed any light on the cause of this problem (no "Vista is the problem" jokes please. I am aware of the uselessness of this OS!!)??
0xc000021a caused by driver ntkrnlpa.exe
How did you get that? and what does that driver relate to? to be honest to me it sounds as though a full rebuild maybe required.
you can download bluescreenview and it will decode the minidump files.
run a memtest and hd test before you reinstall
If you wish to read the minidump files, you can download the SDK Download details: Microsoft Windows SDK for Windows 7 and .NET Framework 4 you are able to open the mini dump files and you can read them then to get more information regarding why the machine blue screened.