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Windows Vista Thread, Random BSOD in Technical; A teacher has asked me to take a look at her laptop to find out what the problem is. She ...
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    LeightonJames's Avatar
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    Random BSOD

    A teacher has asked me to take a look at her laptop to find out what the problem is.

    She is experiencing BSOD's at random and kindly wrote down the content of one of these BSOD's. I found the report files using event viewer but i am unable to diagnose the fault and fix.

    I have attached the report files but had to change the extensions to upload them here:

    Report.wer.txt
    Version.txt
    sysdata.xml.txt
    Mini061211-01.dmp.txt

    the Mini061211-01.dmp, Verison.txt and sysdata.xml files were in a.cab file which i have extracted.

    The error report mentions wer.dll as a possible culprit but i'm not sure.

    Any one able to shed any light on the cause of this problem (no "Vista is the problem" jokes please. I am aware of the uselessness of this OS!!)??

    Thanks
    Attached Files Attached Files

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    markcuk's Avatar
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    okay

    bugcheck code

    0xc000021a caused by driver ntkrnlpa.exe

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    LeightonJames's Avatar
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    How did you get that? and what does that driver relate to? to be honest to me it sounds as though a full rebuild maybe required.

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    markcuk's Avatar
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    you can download bluescreenview and it will decode the minidump files.

    run a memtest and hd test before you reinstall

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    EduTech's Avatar
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    If you wish to read the minidump files, you can download the SDK Download details: Microsoft Windows SDK for Windows 7 and .NET Framework 4 you are able to open the mini dump files and you can read them then to get more information regarding why the machine blue screened.

    James.

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    LeightonJames's Avatar
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    Cheers, never knew that!

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