Windows Vista Thread, Random BSOD in Technical; A teacher has asked me to take a look at her laptop to find out what the problem is.
16th June 2011, 03:24 PM #1
A teacher has asked me to take a look at her laptop to find out what the problem is.
She is experiencing BSOD's at random and kindly wrote down the content of one of these BSOD's. I found the report files using event viewer but i am unable to diagnose the fault and fix.
I have attached the report files but had to change the extensions to upload them here:
the Mini061211-01.dmp, Verison.txt and sysdata.xml files were in a.cab file which i have extracted.
The error report mentions wer.dll as a possible culprit but i'm not sure.
Any one able to shed any light on the cause of this problem (no "Vista is the problem" jokes please. I am aware of the uselessness of this OS!!)??
16th June 2011, 03:47 PM #2
0xc000021a caused by driver ntkrnlpa.exe
16th June 2011, 03:51 PM #3
How did you get that? and what does that driver relate to? to be honest to me it sounds as though a full rebuild maybe required.
16th June 2011, 03:55 PM #4
you can download bluescreenview and it will decode the minidump files.
run a memtest and hd test before you reinstall
16th June 2011, 03:55 PM #5
If you wish to read the minidump files, you can download the SDK Download details: Microsoft Windows SDK for Windows 7 and .NET Framework 4 you are able to open the mini dump files and you can read them then to get more information regarding why the machine blue screened.
16th June 2011, 03:57 PM #6
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