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Windows Vista Thread, Rm easylink home directory fails to open using Vista! in Technical; ...
  1. #1

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    Rm easylink home directory fails to open using Vista!

    Hi I am a teacher and on my old computer I could access all my files saved on the system at school using RM Easylink. It is fantastic as I now do not need to stay at school to do my work.

    My problem started when I bought my new laptop (Vista). Since then I can not open my documents. When I click on Select this icon to show home directory the next page which appears is blank!!! It does not show me any of my files.

    Any body got any idea what to do??

    Our IT lady at school gave me this info but it did not work.

    Symptoms
    RM Easylinkô works locally on the Community Connect 3 network, and remotely for the majority of users without any problems. However, one or more remote users have problems opening their Home Directory. They receive an error message "Documents in this folder are not available. The folder may have been moved or deleted, or network problems may be preventing a connection to the server" or the page loads but is completely blank.

    Cause
    There is a known and documented issue with Microsoft Webdav which has been addressed with a Microsoft Hotfix.

    Requirements
    Be aware that this problem has not been replicated by RM, and the Microsoft solution has not been validated. This Hotfix is NOT supported by RM.

    Procedure
    Further advice on the problem can be found on the Microsoft Support Knowledgebase under article Q892211.
    Description of the Software Update for Web Folders: January 25, 2005
    A downloadable Hotfix (Webfldrs-KB892211-ENU.exeWebfldrs-KB892211-ENU.exe) is available to download from the Microsoft Website.
    http://www.microsoft.com/downloads/d...displaylang=en


    Fingers crossed that someone will know what to do.

    Thank you.

  2. #2

    FN-GM's Avatar
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    Have you tired using something other than Internet Explorer? An example would be FireFox - Firefox web browser | Faster, more secure, & customizable

  3. Thanks to FN-GM from:

    steb (11th September 2008)

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    Just tried it but no it says it needs IE 5 or above to work!

    Thanks for your suggestion.

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    FN-GM's Avatar
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    Ah right, i don't use RM so didnt know that sorry.

    Have you tried adding your schools website to the trusted sites in IE?
    Is it under a https connection?

    Z

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    Hiya

    Yes I've added it as a trusted site.

    When you say is it under a https connection, do you mean that the address starts with https:// rather than www. ?

    If so yes it starts with https:// (no idea what that means though!)

    Anyone else use RM Easylink with Vista???

  7. #6
    meastaugh1's Avatar
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    Do you have MS Office installed, if so which version?

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    I have MS Office 2007 installed.

    Off to bed now if not will not want to get up in the morning.

    Thanks in advance to anyone who might know the solution or might know someone who might be able to find out the solution!!

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    bizzel's Avatar
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    Hi. Your network admin is along the right lines but that's the wrong hotfix, it's for XP and not Vista. The one you need is this:

    http://www.microsoft.com/downloads/d...DisplayLang=en

  10. Thanks to bizzel from:

    steb (12th September 2008)

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    Hi Bizzel,

    The link you gave me was eactly what my network admin gave me! So it doesn't work.

    Any other ideas?

    I think I need someone from RM Easylink to be raeding this to sort out my problems

    Thanks

  12. #10
    bizzel's Avatar
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    D'oh. I'll stop posting at midnight.

    Okay, since the issue is only supposed to happen when Office 2003 is not installed, it might be worth installing this:

    http://www.microsoft.com/downloads/d...displaylang=en

    It contains several parts of Office 2003 that other programs can use but it won't affect Office 2007 in any way.

  13. #11

    sparkeh's Avatar
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    There are a range of issues with Vista and EasyLink.

    If your 'IT Lady' has access to the RM support knowledgebase, she needs to reads article TEC1176224

    Bascially the following needs to be adhered to:

    a) Your CC3 server must be running Server 2003.
    b) The EasyLink server must have a valid digital signature.
    c) Your Vista machine must have the root certificate for the school network installed correctly.
    d) Your Vista machine must run Office 2003 or 2007 and have the MS webfolders hotfix installed.
    e) When logging in you must provide your fully qualified username.

    HTH.

  14. Thanks to sparkeh from:

    steb (12th September 2008)

  15. #12

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    Quote Originally Posted by bizzel View Post
    D'oh. I'll stop posting at midnight.

    Okay, since the issue is only supposed to happen when Office 2003 is not installed, it might be worth installing this:

    Download details: Office 2003 Update: Redistributable Primary Interop Assemblies

    It contains several parts of Office 2003 that other programs can use but it won't affect Office 2007 in any way.
    Thought I'd try and do this just incase it helps but it comes up :

    Please type the location where you want to place the extracted files.

    What do I put in or where do I browse?

    Thanks 'Spartek' I will show my 'IT lady' your message when I see her on Monday. Hopefully she will understand what to do.

    Thank you

  16. #13

    sparkeh's Avatar
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    No worries.

    If you have problems with this post back and we can go into more detail

  17. Thanks to sparkeh from:

    steb (13th September 2008)

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    Hi,

    Well it still isn't working! I am currently accessing my plans via my old computer as I still can't access them via my laptop.

    I had a very long conversation with a very nice and knowledgeable advisor from county who tried various things but ended up saying that he was unsure why it wasn't working, he thought it could be connected to my laptop having:
    • Vista
    • Microsoft Office Word 2007
    • IE 8


    Since I last asked for help I have actually been signed off work by my doctor so it would make my life so much easier if anyone can work out how I can access my plans via the laptop.

    Thanks

  19. #15

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    Last we had found while testing this was that Vista webfolders seems inherently broken. Some may say this shoudl be generalised to Vista, but hey ho You may like to try mounting the Link as a network drive on your PC. To do this, click on "Start" then "Computer". In the window that appears, click on "Map network drive". In the "Folder" field, enter the path to your space - see our Apple instructions here as the path details are the same. Click on "Finish". After you have been prompted for your name and password in the usual way, your files should appear.

    HTH

  20. Thanks to TechMonkey from:

    steb (29th September 2008)

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