Rm easylink home directory fails to open using Vista!

[steb]

Thanks Tech Monkey, I think I did what you said and I tried a few other things (can't remember exactly what they were as just kept trying different things).

Well I can now open my files and look at them and save them to my laptop

BUT it will not let me save them back to my school site!

I get a warning message which says:
There has been a network or file permission error. The network may be lost.

Anyone got any ideas how I can solve this???

[b4bob]

Here's my two penny worth. Based on my last few days challenges (!)
1 Reacting to the security certificate warning (if you get one) and then installing the certificate from the tool bar (red warning in toolbar) may start the import wizard but it doesnt download the certificate correctly. To do this I set a IE7 security setting Do not save encrypted pages to disk and then dload & saved the certificate. Opening the saved cert then starts the import wizard. It should then go to the Trusted Root Certificate Authority folder, not other people (default)
2 Logon sholud be servernetbios name\username eg myschool\smitht where your site domain is myschool.internal or myschool.local
3 There is a web folder handling issue see MS KB 907306
I have tested this on my laptop Vista/IE7 and can robustly Easylink. I can also remove certificate trash easylink and then restore by dloading/saving/impporting the cert. I dont have MS Office tho only Open Office. My desktop is a XP/IE6 as we are mainstream RM

I'm waiting for a couple of test users feed back. You can have a set of my draft notes if you mail msg me. Have fun!

[steb]

Thanks b4bob, I've sent you a msg.

I don't know if this is what should happen but when I click on
"Select this icon to show your Home Directory"
the next page is blank, which normally has the folders on it BUT the
"my computer" screen appears at the same time showing the folders and files.

Any ideas if this is why I'm still having problems??

[flamer117]

Hi
We have the same problem with 'Vista and IE7'.
From my experience, for what its worth, it appears that if you use xp with an upgraded IE6 to IE7 there is no problem and all works fine.
The vista version of IE7 does not work, there must be some difference somewhere.
It doesn't matter whether or not you have office 2003 or 2007 it's still the same result.
I have searched the internet over and over and tried all the fixes mentioned and still a blank page when you documents, even RM are stumped.

[ezzauk]

Hi all iv had this problem before not with RM Easylink but with Optilink (NSO Ver) what version of vista are you using, I found that if you are using Home Basic or Home Premium then you will have trouble using webdav, but using Business or Ultimate it works fine, iv tested this on IE6 and IE7.

Ezza.

[kerlj001]

My Tech found this out today -

[5/6/2009 15:59:14 - rigbi001] - PRIVATE
Hi Ian,

RM is aware of this issue and temporary work around we suggest customers is to uninstall the fix KB946026 from the stations.

Yes, you can advise users to remove the fix KB946026 until a permanent solution to this issue is developed

I hope this information helps.

kind regards
Anoop
RM Support