+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 19
Windows Vista Thread, Internet problem in Technical; I have got a old dell laptop that i have been asked to look at because it will not connect ...
  1. #1
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4

    Internet problem

    I have got a old dell laptop that i have been asked to look at because it will not connect to the internet. I opened up Command Prompt to see if i was getting a outside connection, so i pinged BBC - Homepage and got a reply. Sounds odd to me. I then looked in internet options and clicked on connections tab, on the LAN settings it has got nothing ticked but all input boxes are white like they are active. (See image) IE Settings01.JPG

    If i then Click on the "Automatically Detect settings" tick box and tick then untick the proxy server box it looks like it should be. With everything grayed out other then "Automatically detect Settings" But when i go to click on the OK button it doesn't do anything. Almost like it have got a setting wrong but its the same as every other computer have i. (See Image) IE Settings02.JPG

    Has anyone seen this before? Hope this makes sense.

  2. #2

    Join Date
    Jul 2007
    Location
    Lancs
    Posts
    388
    Thank Post
    45
    Thanked 21 Times in 19 Posts
    Rep Power
    18
    Does it work in a different browser?

  3. #3
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Quote Originally Posted by LukeC View Post
    Does it work in a different browser?
    Just tried it with Firefox and that does not work either.

  4. #4
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Just installed IE9 from windows updates and it wont even load up. It starts to load and gives me the internet explorer window but the page stays white for about 5 seconds and then just closes.

  5. #5

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    150
    put 8.8.8.8 in the browser and see what happens.

    what happens if you ( on the command line ) do

    c:\telnet smtp.bt.net 25

    Rob

  6. #6
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    I just opened up Internet Explorer (64-bit) from the start menu and its working but the 32-bit one doesnt work. I dont understand this.

  7. #7

    3s-gtech's Avatar
    Join Date
    Mar 2009
    Location
    Wales
    Posts
    2,775
    Thank Post
    146
    Thanked 564 Times in 508 Posts
    Rep Power
    153
    At a guess, if you go to Programs and Features and select "Turn Windows features on or off" you get a blank list.

    I've seen similar behaviour to this with a workstation, I believe it can be fixed but was not time-efficient to trace. I reimaged the machine in the end.

  8. #8
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Quote Originally Posted by 3s-gtech View Post
    At a guess, if you go to Programs and Features and select "Turn Windows features on or off" you get a blank list.

    I've seen similar behaviour to this with a workstation, I believe it can be fixed but was not time-efficient to trace. I reimaged the machine in the end.
    Yeah couldn't see anything in Windows Features.

    This is a personal laptop of a member of Staff so can just reimage it.

  9. #9

    Join Date
    Jul 2007
    Location
    Lancs
    Posts
    388
    Thank Post
    45
    Thanked 21 Times in 19 Posts
    Rep Power
    18
    at a long shot you could try resetting the TCP/IP stack open cmd and type netsh winsock reset. I have seen this work on various issues.

  10. Thanks to LukeC from:

    Kingstech (2nd February 2014)

  11. #10
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Quote Originally Posted by LukeC View Post
    at a long shot you could try resetting the TCP/IP stack open cmd and type netsh winsock reset. I have seen this work on various issues.

    Thanks LukeC i will give it ago tomorrow.

  12. #11

    Join Date
    Jan 2013
    Posts
    77
    Thank Post
    20
    Thanked 10 Times in 10 Posts
    Rep Power
    6
    Might be worth just checking proxy settings in the registry - ensure nothing has got stuck

  13. #12
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Quote Originally Posted by cooka View Post
    Might be worth just checking proxy settings in the registry - ensure nothing has got stuck
    have you got the reg key for this?

  14. #13

    Join Date
    Jan 2013
    Posts
    77
    Thank Post
    20
    Thanked 10 Times in 10 Posts
    Rep Power
    6
    I think it's HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings


    REG_SZ ProxyServer

    Also might be worth trying in cmd:
    ipconfig /renew all
    ipconfig /flushdns

  15. Thanks to cooka from:

    Kingstech (2nd February 2014)

  16. #14
    Kingstech's Avatar
    Join Date
    Jan 2013
    Location
    Plymouth
    Posts
    117
    Thank Post
    31
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Quote Originally Posted by cooka View Post
    I think it's HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings


    REG_SZ ProxyServer

    Also might be worth trying in cmd:
    ipconfig /renew all
    ipconfig /flushdns
    I will give this ago tomorrow and see what happens.

  17. #15

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,762
    Thank Post
    3,271
    Thanked 1,053 Times in 974 Posts
    Rep Power
    365
    Quote Originally Posted by Kingstech View Post
    I will give this ago tomorrow and see what happens.
    In the registry if you right click on the Internet Settings Directory and go to permissions, might be worth while checking against a working machine what the permissions are meant to be and ensure that the permissions are set correctly

    Wondering if the system or relevant groups have the wrong persmissions and when you try and alter the proxy settings via GPO or manually etc it may be sending the relevant commands to update this registry key however due to the permissions being wrong it may be failing to actually change the relevant sub registry keys within the Internet Settings directory

    Just wondering, are there any events with the date and time of when you try to manually change the proxy settings within event viewer ( so if you try and manually change the proxy settings and then go into event viewer to see if there are any error messages )

    Control Panel --> Administrative tools --> Event Viewer or from the run dialog or search programs and files item in the start menu if vista / windows 7 type eventvwr.msc

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Internet Problems?
    By L_Smith in forum Internet Related/Filtering/Firewall
    Replies: 4
    Last Post: 19th October 2009, 11:28 AM
  2. Strange internet problem
    By Frazer in forum Internet Related/Filtering/Firewall
    Replies: 3
    Last Post: 4th March 2009, 12:57 PM
  3. Internet Problem
    By karldenton in forum Windows
    Replies: 30
    Last Post: 6th August 2008, 09:27 AM
  4. Replies: 14
    Last Post: 6th December 2007, 11:41 AM
  5. Sort of a network/Internet problem
    By witch in forum Wireless Networks
    Replies: 5
    Last Post: 8th May 2006, 10:06 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •