+ Post New Thread
Results 1 to 15 of 15
Windows Vista Thread, Laptop Boots only to Mouse and Blank Screen in Technical; No Joy in Safe Mode - same screen Tried chkdsk /r on many occasions with a Vista Boot CD Also ...
  1. #1

    Join Date
    Jun 2010
    Location
    devon
    Posts
    39
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Laptop Boots only to Mouse and Blank Screen

    No Joy in Safe Mode - same screen

    Tried chkdsk /r on many occasions with a Vista Boot CD

    Also sfc /scannow offbootdir yada yada - this said corrupt files, fixed them and put results put in CBS file - reboot the same blank screen

    Files can be seen via Linux Live disc, so there doesn't seem to be a read problem

    There is something I am not doing..

  2. #2

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,572 Times in 1,252 Posts
    Rep Power
    340
    Have you tried pressing F8 at Startup and selecting 'Last Good Known Configuration'?

  3. #3

    Join Date
    Jun 2010
    Location
    devon
    Posts
    39
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks for the reply

    Yes I have used this

    No Change

    Wondering if it is a graphics problem

    Nvidia......

  4. #4

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,807
    Thank Post
    3,320
    Thanked 1,056 Times in 977 Posts
    Rep Power
    365
    When you get the mouse and blank screen if you do a CTRL + ALT + DELETE and leave it for about 5 to 10 mins

    Do you get the prompt so you can launch task manager, change password, cancel, etc

    If so click on cancel - does that load the logon screen / welcome screen or still a blank screen and mouse cursor ?

    If the latter then maybe need to run diagnostics on the hard drive / ram, etc

  5. #5
    Cache's Avatar
    Join Date
    Apr 2008
    Location
    Cumbria
    Posts
    1,226
    Thank Post
    455
    Thanked 177 Times in 174 Posts
    Blog Entries
    3
    Rep Power
    65
    I had this on two laptops, one I gave up on completely after a week and gave back saying it was knackered, I can pull your stuff off if you need it, otherwise it's back to factory settings with the system restore disks.

    The other I managed to get working by using the Offline SFC scanner from a windows cd with:

    sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

    But you said you already tried that.

    I think the key difference between the two laptops I had was Sticky Keys. Now it could have just been disabled on one laptop and not another, but on the laptop I did manage to fix, pressing shift quickly however many times it is to enable/disable sticky keys and getting the familiar enabling/disabling beeps indicated the system somewhere along the line was working.

    I'd run sfc again and read through all the CBS again just in case there is a file that it can't fix and try manually replacing it and seeing if that helps anymore, otherwise it might be like the first one I had and a lost cause...

    This page helped me a little with trying to diagnose it, but I could never find the 2nd part of the article: Tracking Vista's elusive 'Black Screen of Death'

  6. #6

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,389
    Thank Post
    1,403
    Thanked 2,422 Times in 1,699 Posts
    Rep Power
    711
    Can you put an external screen on it?

  7. #7
    markcuk's Avatar
    Join Date
    Sep 2005
    Posts
    586
    Thank Post
    29
    Thanked 60 Times in 55 Posts
    Rep Power
    38

  8. #8

    Join Date
    Jun 2010
    Location
    devon
    Posts
    39
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks for the replies

    Nothing seems to work

    I had the results of a CBS log in which the last entries included installation of Windows Updates

    Could it be that it was one of those and how would I uninstall them from Command prompt in Recovery environment

    =============


    2013-06-04 03:04:52, Info CBS Session: 30302407:3872524528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873264528 initialized.
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873264528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873324528 initialized.
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873324528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873344528 initialized.
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873344528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873364528 initialized.
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873364528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873534528 initialized.
    2013-06-04 03:04:52, Info CBS Read out cached package applicability for package: VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.1.18005, ApplicableState: 7, CurrentState:0
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873534528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873844528 initialized.
    2013-06-04 03:04:52, Info CBS Session: 30302407:3873844528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874384528 initialized.
    2013-06-04 03:04:52, Info CBS Read out cached package applicability for package: Package_for_KB2296011~31bf3856ad364e35~x86~~6.0.1. 3, ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874384528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874504528 initialized.
    2013-06-04 03:04:52, Info CBS Read out cached package applicability for package: Package_for_KB2491683~31bf3856ad364e35~x86~~6.0.1. 1, ApplicableState: 0, CurrentState:0
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874504528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874574528 initialized.
    2013-06-04 03:04:52, Info CBS Read out cached package applicability for package: KB937286~31bf3856ad364e35~x86~it-IT~6.0.1.18000, ApplicableState: 0, CurrentState:0
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874574528 finalized. Reboot required: no
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874694528 initialized.
    2013-06-04 03:04:52, Info CBS Read out cached package applicability for package: Package_for_KB2655992~31bf3856ad364e35~x86~~6.0.1. 2, ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:52, Info CBS Session: 30302407:3874694528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875034528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Package_for_KB979688~31bf3856ad364e35~x86~~6.0.3.0 , ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875034528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875154528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Microsoft-Windows-Media-Format-OOB-Package-TopLevel~31bf3856ad364e35~x86~~6.0.6000.16386, ApplicableState: 0, CurrentState:0
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875154528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875264528 initialized.
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875264528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875294528 initialized.
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875294528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875314528 initialized.
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875314528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875344528 initialized.
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875344528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875364528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.18000, ApplicableState: 7, CurrentState:0
    2013-06-04 03:04:53, Info CBS Session: 30302407:3875364528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3876064528 initialized.

    2013-06-04 03:04:53, Info CBS Session: 30302407:3880204528 initialized.
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880204528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880284528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Package_for_KB2807986~31bf3856ad364e35~x86~~6.0.1. 2, ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880284528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880384528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Package_for_KB954155~31bf3856ad364e35~x86~~6.0.1.2 , ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880384528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880894528 initialized.
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880894528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880934528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Windows-Management-Framework-Core-TopLevel~31bf3856ad364e35~x86~~7.0.6002.18191, ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3880934528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3881314528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5 , ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3881314528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3882654528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Package_for_KB973768~31bf3856ad364e35~x86~~6.0.1.0 , ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3882654528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3882764528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Package_for_KB2604105~31bf3856ad364e35~x86~~6.0.1. 3, ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3882764528 finalized. Reboot required: no
    2013-06-04 03:04:53, Info CBS Session: 30302407:3882864528 initialized.
    2013-06-04 03:04:53, Info CBS Read out cached package applicability for package: Package_for_KB975929~31bf3856ad364e35~x86~~6.0.2.0 , ApplicableState: 7, CurrentState:7
    2013-06-04 03:04:53, Info CBS Session: 30302407:3882864528 finalized. Reboot required: no
    2013-06-06 07:39:54, Info CBS Scavenge: Package store indicates there is no component to scavenge, skipping.

  9. #9

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,807
    Thank Post
    3,320
    Thanked 1,056 Times in 977 Posts
    Rep Power
    365
    Safe mode or vga mode to remove gfx driver

  10. #10

    Join Date
    Jun 2010
    Location
    devon
    Posts
    39
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Won't go to safe or vga mode

    Same issue - blank screen with curser.....

  11. #11

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,807
    Thank Post
    3,320
    Thanked 1,056 Times in 977 Posts
    Rep Power
    365
    Backup files and re-image??

  12. #12

    Join Date
    Jun 2010
    Location
    devon
    Posts
    39
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Possibly

    Shame - Vista gives no option to do a repair reinstall if you cant get into normal or safe mode

    Correct me if I am wrong

  13. #13

    korifugi's Avatar
    Join Date
    May 2008
    Location
    Derby
    Posts
    1,031
    Thank Post
    224
    Thanked 315 Times in 179 Posts
    Rep Power
    159
    I've seen this on an older home PC - I got it fixed by chucking a Vista disc in, booting from that and choosing the repair option.

    A driver update has borked the VGA drivers over and they're not loading correctly.

  14. #14

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,807
    Thank Post
    3,320
    Thanked 1,056 Times in 977 Posts
    Rep Power
    365
    Get windows 7??

  15. #15

    Join Date
    Feb 2013
    Location
    Liverpool
    Posts
    27
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I had an issue like this recently, I pulled the drive out, connected to another PC, backed up all user files and re-installed OS

    that worked

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 3
    Last Post: 24th March 2011, 10:02 PM
  2. Print screen to configure and set up win server 2003/2008
    By johno in forum Windows Server 2008
    Replies: 2
    Last Post: 25th November 2010, 10:10 AM
  3. Acer Laptop - Blank Screen
    By Steve2009 in forum Hardware
    Replies: 5
    Last Post: 2nd September 2010, 06:48 PM
  4. Mouse and keyboard on laptop not working
    By Little-Miss in forum Hardware
    Replies: 7
    Last Post: 22nd March 2010, 04:30 PM
  5. Toshiba Laptop and Second screen
    By TechSupp in forum How do you do....it?
    Replies: 16
    Last Post: 22nd January 2008, 09:36 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •