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Windows Server 2012 Thread, I'm struggling to get the server login details from previous incumbents!!! in Technical; I'm taking over the support contract for a primary school, and the previous company doesn't seem to wish to pass ...
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    I'm struggling to get the server login details from previous incumbents!!!

    I'm taking over the support contract for a primary school, and the previous company doesn't seem to wish to pass on the domain admin username and password. No-one at the school knows these details either! Eventually, the Office manager managed to obtain a password that I have tried (with numerous permutations!) and doesn't work.
    So I have called them myself (a bit frosty - to be expected I suppose) and the person I need to speak to will get back to me (yeah right still waiting)
    So........
    I would be interested to know how others have dealt with similar situations.
    I have physical access to the domain controller. What are the SAFE options to reset the administrator password?
    I am inclined to name and shame - this is highly unprofessional. Are we allowed to do that on this forum?

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    jamesreedersmith's Avatar
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    are there any staff accounts who may have been domain admins or system accounts that may be domain admins (i know neither should be but may be) and use these to reset domain admin.

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    Ask the head teacher to step in.

    Explain what information you require and then ask them to call/chair a handover meeting.

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    Unfortunately not!

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    Psidii I wish it was that simple.
    They are saying the password is correct and the only one they have, and that's it!

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    If that is the correct password are you trying to log on with it locally onto the server or using the domain login? As they can be different?

    eg domain name\administrator is different to computer name\administrator

    Sorry if it sounds obvious

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    featured_spectre's Avatar
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    password may well be right, but the question is, for what username is it used?

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    Hey guys

    I've had this exact same problem in the past and my solution was this post:

    How to Reset Your Forgotten Domain Admin Password on Server 2008 R2

    It worked perfectly for me!!

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    unixman_again's Avatar
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    Why not simply remove the password with Offline Windows Password & Registry Editor ?

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    plexer's Avatar
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    Doesn't work for a domain joined machine the same way.

    Ben

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    FN-GM's Avatar
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    Quote Originally Posted by mtillbrook View Post
    Hey guys

    I've had this exact same problem in the past and my solution was this post:

    How to Reset Your Forgotten Domain Admin Password on Server 2008 R2

    It worked perfectly for me!!
    This will not work for a domain controller.

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    Ok - is your Anti-Virus or backup provided by your LEA?

    AV and backup service accounts are normally domain admin accounts. If your LEA is anything like Service Birmingham the default username/password will be the same across the authority.

    For example if you use Sophos AV provided by your LEA ask them for the default service account credentials (or even look on their support portal). If they need the Head to email them, then ask them.

    Do you use Ranger? Is there a Ranger account?

    Normally most networks have at least a couple of service accounts that require domain admin to read/install what is required. This could be a way in, assuming the support company hasn't denied logon to service accounts in GP!

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    FN-GM's Avatar
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    AV and backup service accounts are normally domain admin accounts.
    They are not normally domain admin accounts. They should never ever be domain admin accounts, its bad practise. I would be surprised if they do use domain admin accounts.

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    Quote Originally Posted by FN-GM View Post
    This will not work for a domain controller.
    I've done it on a DC before and it did work

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    The old utilman trick might work here



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