Exchange 2008 : Can't type in "short form" email address
We have a mailbox on Exchange 2007 called "IT Service Desk" with an alias of "helpdesk" that we use with our helpdesk software so that users can email their requests to us. However despite being able to email us directly by typing just our names the helpdesk address doesn't work unless the full @domain is added to the end. As our domain name isn't the shortest its a pain to type it all in and staff are resorting to emailing the team with requests rather than emailing the helpdesk.
I'd like for them to be able to type "helpdesk" and for OWA or Outlook to recognise it.