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Windows Server 2008 Thread, Exchange 2010 iphone issue in Technical; Hi I have an Exchange 2010 Server that has outlook OWA enabled. I can connect to OWA from home and ...
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    Exchange 2010 iphone issue

    Hi I have an Exchange 2010 Server that has outlook OWA enabled. I can connect to OWA from home and that works

    When I add my mail account to the exchange on the Iphone it verifies ok but I can't send any emails or recieve.

    I thought if OWA works then Exchange sync for iphone would work but it doesn't. Any reasons why it might not be working? Any other ports I need to forward?

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    Does this article help?

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    Hi

    Does ActiveSync work for any other users?
    Has ActiveSynch been disabled for this user or at the server/org level?
    Any ActiveSynch policies deployed?
    Ensure the MSExchangeSyncAppPool is running under IIS?
    Also run https://www.testexchangeconnectivity.com/ and run the ActivSynch tests.

    Regards
    Sukh
    Last edited by sukh; 1st March 2011 at 10:34 PM.

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    Active sync is enabled on my mailbox account yes. I will check IIS

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    Sync Pool is enabled and started. Still doesn't work.
    It verifies the account but can't recieve or send emails.

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    Hi

    Does ActiveSync work for any other users?
    Any ActiveSynch policies deployed?
    Also run https://www.testexchangeconnectivity.com/ and run the ActivSynch tests

    Regards
    Sukh

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    Hi

    Did you run the test including the "Synchronize all items in the Inbox folder" option?

    Regards
    Sukh

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    I feel a bit worried about using the tool as I'm a domain admin and don't feel comfortable putting my pw into that website.

    Account verifies but can't send and receive , must be something simple like a routing problem... Owa works fine ... Don't know what else to check.

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    Hi

    Just to prove ActiveSyn funtionality, can you create a test user with minimal permission and test?
    I just wanted to rule out Exchange configuration and this way will make troubleshooting easier as we will know if there is a routing issue or not.

    Regards
    Sukh

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    Hi

    Just noticed that you said you're doman admin. I do believe there is a fix for that. Let me look at my archive.

    In the meantime, can you test?

    Regards
    Sukh

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    Hi

    Please remove yourself from the Domain Admin group and test.

    If this works then do the following.

    Let me know the results.

    Regards
    Sukh

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    It's looking like a permissions issue in IIS

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    Hi

    Did you try removing the account from the domain admins then try?

    Regards
    Sukh

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    Not yet but at work on Monday I'm going to tweak IIS permissions and see if that does the trick. Will let you know the outcome.

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    Don't forget to tick "Include inheritable permissions from this object's parent" under <youraccount> -> Security -> Advanced. If you don't do this, ActiveSync will not work. This is a known problem if your account is/was a domain/enterprise admin. The problem is that your account will not have inherited the ACLs for the Exchange server.

    <prat mode>
    Also - why on earth is your regular account a domain admin? Have you no concern for security? Never ever EVER give your logon account Domain/Enterprise/Anything Admin permissions or you're asking for trouble. You're leaving yourself open for this: Executing Code On Behalf Of Someone Else - Dreaming in PowerShell - Powershell.com
    As well as countless other exploits. Please, for the safety of your network, data, users and job, create yourself an administration account. I (and the rest of the sensible IT community) recommend you do this for all your IT staff. Create an account in the form of a_<username> or similar. I can't stress how important this is.
    </pratmode>

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