Does this article help?
Hi I have an Exchange 2010 Server that has outlook OWA enabled. I can connect to OWA from home and that works
When I add my mail account to the exchange on the Iphone it verifies ok but I can't send any emails or recieve.
I thought if OWA works then Exchange sync for iphone would work but it doesn't. Any reasons why it might not be working? Any other ports I need to forward?
Does ActiveSync work for any other users?
Has ActiveSynch been disabled for this user or at the server/org level?
Any ActiveSynch policies deployed?
Ensure the MSExchangeSyncAppPool is running under IIS?
Also run https://www.testexchangeconnectivity.com/ and run the ActivSynch tests.
Last edited by sukh; 1st March 2011 at 10:34 PM.
Active sync is enabled on my mailbox account yes. I will check IIS
Sync Pool is enabled and started. Still doesn't work.
It verifies the account but can't recieve or send emails.
Did you run the test including the "Synchronize all items in the Inbox folder" option?
I feel a bit worried about using the tool as I'm a domain admin and don't feel comfortable putting my pw into that website.
Account verifies but can't send and receive , must be something simple like a routing problem... Owa works fine ... Don't know what else to check.
Just to prove ActiveSyn funtionality, can you create a test user with minimal permission and test?
I just wanted to rule out Exchange configuration and this way will make troubleshooting easier as we will know if there is a routing issue or not.
Just noticed that you said you're doman admin. I do believe there is a fix for that. Let me look at my archive.
In the meantime, can you test?
Please remove yourself from the Domain Admin group and test.
If this works then do the following.
Let me know the results.
It's looking like a permissions issue in IIS
Did you try removing the account from the domain admins then try?
Not yet but at work on Monday I'm going to tweak IIS permissions and see if that does the trick. Will let you know the outcome.
Don't forget to tick "Include inheritable permissions from this object's parent" under <youraccount> -> Security -> Advanced. If you don't do this, ActiveSync will not work. This is a known problem if your account is/was a domain/enterprise admin. The problem is that your account will not have inherited the ACLs for the Exchange server.
Also - why on earth is your regular account a domain admin? Have you no concern for security? Never ever EVER give your logon account Domain/Enterprise/Anything Admin permissions or you're asking for trouble. You're leaving yourself open for this: Executing Code On Behalf Of Someone Else - Dreaming in PowerShell - Powershell.com
As well as countless other exploits. Please, for the safety of your network, data, users and job, create yourself an administration account. I (and the rest of the sensible IT community) recommend you do this for all your IT staff. Create an account in the form of a_<username> or similar. I can't stress how important this is.
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