cmax (5th November 2014)
Slightly strange one this.
We've recently invested in a number of Canon Photocopiers for around school, which have all been networked and installed on our Print Server (running Server 2008).
The photocopiers have installed fine, and you can send a test print to them from the server, which again prints fine and as a result I rolled out the photocopier via group policy to those users who required access to it.
However, when they try and print to the photocopier, they are prompted for an account code (as we expect) which they enter, but once they press enter to send the document through to print they see the following message "Could not get device information" and as a result they cannot print.
I have now set the photocopier in question (an IRC3080I) up as a lcoal printer through a standard TCP/IP port and this allows the users to print successfully, but obviously it means we cannot track how many copies are being done and by which account, which we'd like to be able to do.
Has anyone else had similar issues?
cmax (5th November 2014)
I'm having the same problem with a new iRC5045i. However the Mono iR7095 copier works fine.
We had a similar problem. We ended up using the UFR II driver for the photocopiers.
Here is a generic link. Canon U.S.A: Support
OP didn't say what model, but the UFR II driver I believe supports most if not all of the Canon photocopiers.
EDIT: Sorry, you did! Here is the link http://www.usa.canon.com/opd/control...&modelid=16849
And for the C5045i http://www.usa.canon.com/opd/control...&modelid=19465
I also had to install the NetSpot device installer I think on the print server. Link http://www.usa.canon.com/opd/control...1&modelid=3638
Last edited by skell; 16th June 2010 at 12:26 PM.
If I print directly from the server (2003, not 2008) it works fine. If I print from a workstation to the shared printer it errors. The Server is running a "Canon Driver Information Assist Service" and I think it's this which lets it work. I really don't want to have to install this on all the workstations...
You don't have to install it on all the workstations. Are you using the UFR II driver?
Install the UFR II driver on the server, and the XP driver on the server as well. Re-deploy the printer via AD and it should work.
EDIT: Actually, you don't need to redeploy the printer. Just change the driver its using on the server to UFR II. If you have installed the XP driver it should just switch over.
Last edited by skell; 16th June 2010 at 02:34 PM.
If an ID and PIN work directly at the copier to do photocopying, should the same combination work when printing to the copier?
Because I've changed to the UFR II drive, but I'm now getting a different error when I use a known good ID and PIN:
Could not verify the Department ID and PIN specified in Department ID Management
EDIT: That's from an XP workstation. When I try the same ID/PIN from the 2003 Server I get:
Incorrect Department ID and/or PIN. Specify the correct Department ID and PIN
I'm going right off Canon...
Last edited by kearton; 16th June 2010 at 02:46 PM.
Yes the same combination should work. When you click on "Get Device Information" from one of your workstations and do you get the message "Got Device Information"?
EDIT: Sorry, that setting is under the Device Settings tab. Also make sure you tick "Job Accounting". You can verify that the ID and PIN are working under "Settings" next to Job Accounting.
Could not get device information
What about on the server?
Yes it works on the server.
Got device information
Check what print driver the workstation is using. I suspect it may need changing if you didn't reboot.
Workstation says it's using the UFR II driver...
Untick "Enable advanced printing features" in the Advanced tab on the workstation and check again
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