Did you run the setup for the UFR driver or manually install it?
I went into the printer properties on the server and changed the driver, then added the printer on the workstation. I didn't run any setup.
I think I remember using the installer for the UFR driver when I installed it on the server. Try that.
Quite frankly I'm out of ideas now sorry!
kearton (16th June 2010)
ok I'll give that a go. Thanks for your help!
What are the client operating systems ? XP from what I can gather from above posts ?
Just wondering if you re add or change the printer ports on both the server and on the clients to use LPR and enable the LPR ( LPR Unix print service ) on windows xp and re add again, obviously you will need a que name which I am guessing may be PRINT in uppercase but will have to check canon documentation ref que names and see if that helps at all ?
shot in the dark though
Also I know SBS had an issue with SNMP being enabled and it then showed the printer as being offline so just curious if you disable SNMP on the port configuration on the server and client and see if that helps ( long shot again ) probably most likely not related.
I had a similar problem, in the end I just lived with it and put the UFR II driver on workstations and printed to an IP Port.
The copier account print-outs add one count each for A4 and A3 so you need other softwares to do the accounting properly.
as long as you install the
Canon Driver Information Assist Service
it should be good, double check the Canon service is running on the server.
I get that problem from time to time with our ir5020. Just reinstall the Driver information Assist Service (DIASsetup.exe) on the server and it should come back fine.
Did you have any luck in resolving this problem? We are deploying a Canon I/R C5030 and have run into the same issue that you have and I am about ready to give up on Department IDs altogether.
UPDATE: Not really a solution, but a possible work-around? If we go to Start>Run \\<PrintServerName> we can select the printers set up on that print server, right-click and 'connect'. This will download the proper print drivers and not give us any Department ID errors on the clients. The command must be run as an account with administrator privileges, however.
We have just purchased a canon 6075 adv and its got the same problem. I have the canon man on site now and I have asked him and he is going to ask the question of canon.
All this started when the userid's were turned on. It appears that the client pc's will not talk to the photocopier but the server will. I have tried installing the canon information service on the computer but that did not work either,
Install the Canon Driver Information Assist Service program on your server which is hosting the printer.
When its installed, right click on the printer, properties, and then choose if I remember correctly, Device Settings, and then choose Get Information from printer.
This then picks up all the settings etc, e.g. copier codes from the printer.
When you print at your client it should work.
Also had the same issues. Restarting the Canon service solved the problem. Thanks for your help.
What I found was that when I added a new printer, in this case for a Datamax (using Nicelabel drivers) the service stopped. It was even stopped when I went to share the printer!
Very annoying but at least I know what to look out for if it happens again!
After I had setup the new printers and re-setarted the service it has remained stable.
We are using the PCL6 driver.
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