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Windows Server 2008 Thread, Microsoft Update Kills Firewall + Network in Technical; I've just done a windows update on my Exchange Server (Hyper-V, Windows Server 2008 64bit, Exchange 2007) restarted them and... ...
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    Nick_Parker's Avatar
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    Exclamation Microsoft Update Kills Firewall + Network

    I've just done a windows update on my Exchange Server (Hyper-V, Windows Server 2008 64bit, Exchange 2007) restarted them and...

    Something has gone funny with the network. I can ping any other machine from the Exchange Server, but nothing can ping or connect to the Exchange Server.
    So I figure the update has changed something on the firewall, open up the firewall settings, "The firewall service is not running".
    So I go along to services, try and manually start the Stopped Windows Firewall Service (which is set to automatic) and I get this an error message, go and look in the System Log Files and this is the error:

    the windows firewall service terminated with service-specific error 13 (0xD)

    I've just tried to uninstall the last 3 updates, didn't solve anything

    Anybody else experienced this? Anybody have any ideas on how to fix this?

    Any help would be greatly appreciated!

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    Nick_Parker's Avatar
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    I'd like to emphasis that this is urgent please, nobody can access the exchange server

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    SYNACK's Avatar
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    Corrupted firewall rules in the reg maybe (disclaimer - backup reg first):
    Here is a possible solution. I got the same error. To fix it, I had to
    delete the existing firewall rules in the registry. It worked in my
    case, but since it involves registry changes, you have to be careful. It
    -may- not work in your case. Also some rules which were manually added
    will need to be re-created.

    Here are the steps:-

    1. This solution is for Windows Firewall error in Vista home edition,
    as appearing in Event Log: "The Windows Firewall service terminated with
    service-specific error 13 (0xD)."

    2. Check in Security Event Log (Event Viewer->Windows Logs->Security).
    Is there is any error with Event Id 5027 or 5028? The error message is:
    "The Windows Firewall Service was unable to retrieve the security policy
    from the local storage. The service will continue enforcing the current
    policy. Error Code: 2147942413"

    If there is no such error in Security log, *do not* proceed further on
    this solution.

    3. Open Registry Editor (Start->Run->regedit). Navigate to
    HKLM\System\CurrentControlSet\Sevices\SharedAccess \Parameters\FirewallPolicy\FirewallRules.

    You will see a bunch of values in the right pane there. Windows
    Firewall is not able to load these rules, possibly because of some
    corruption.

    4. Take a backup of these registry entries. Right Click on
    FirewallRules node in the left pane. Click on export. Save the file.
    Backup may be required to restore values, in case something goes wrong
    later.

    5. Delete the rules in the left pane: Select 2nd row from top. Press
    Ctrl Shift End. Press Delete.

    6. Start Services MMC (Start->Run->Services.msc). Select "Windows
    Firewall" ->Right Click->Start. Firewall service should start now.

    7. To restore the default set of rules, click on Start->Type Windows
    Firewall in the search box. Click on "Windows Firewall"

    8. Click on "Allow a program through Windows Firewall". Click on
    Advanced Tab->Restore Defaults.

    Some programs will need to be manually allowed in the Firewall
    settings.
    The Windows Firewall service terminated with service-specific error 13 (0xD). (cannot start firewall)

    Vista but cool apply given their shared heritage.

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    No Luck - I already tried that earlier

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    Going to have to give MS a call, just realised it's the Domain Controller as well!

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    If you have System Restore enabled then I might be tempted to give that a try. Could also try issuing an sfc /scannow command to check for mucked up system files.

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    Thanks AngryTechnician,

    As far as I know, Server 2008 doesn't support restore points?
    Am busy running the scan now, thanks for the suggestion, will post results shortly

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    No Luck

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    Have you rebooted after uninstalling those updates?

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    Yep - numerous times

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    Checked the Event logs?

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    I suppose a little out of the scope but have you tried rebooting the HyperV physical host? (I've seen problems mainly on VMWare type installations where the bridged network connection has failed causing odd connectivity issues etc beyond phy<->virt)

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    I haven't tried - I'm afraid to!
    The last 2 servers I restarted have lost their network and I need to be able to access the Hyper-V server so I can still access the DC & Exchange servers to work on them.
    The odd thing is, the network on the Virtual Machines works going out, just not coming in.

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    That's fair enough, I'd be scared to!

    I suppose creating a new image, logging into it, rebooting it, logging in again and then fully windows updating it and then rebooting to see if it has the same issue would be a useful movement forward.

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