Addition iPhone user cannot connect to Active Sync on Exchange 2010
Up until now, I have been the only user of active sync on our 2008R2 Exchange Server 2010 system. Everything works fine using my iPhone running OS4 and prior.
Have just got another user with iPhone, same basic model, but this fails to connect to the server when trying to look at emails. Error similar to 'Cannot connect to the server'.
I have looked at active sync and it is enabled for both of us and we both use the same default active sync profile.
If I put my login details into her iphone, I can get at my emails. If I put her details into my iphone, connection fails when trying to see mails. So it looks like its not a phone error.
So I am at a loss. Everything validates when inputting/changing the settings, its just when she tries to see mails (contacts and calendar I also expect and I have not seen any of her school contacts or events on her phone). If I purposely put in an incorrect email credential, it fails with invalid xyz as expected. I can also see the phone what appears to be successfully connecting through the Forefront TMG firewall.
What I have only limited knowledge of is the last leg of the connection to exchange server 2010. I assume its something specific to the user. Apart from being only the second to attempt to use active sync, her profile differs slightly only by the prefix of her default email address not being same as her login ID, where as prefix of my email address is same as my login address. However have also tried her username as prefix of email address - an equally valid email address, but not default send. This does not work either. The other thing that she has is an additional connection to google sync - basically exchnage server sync, but I believe that 2 exchange syncs are allowed on iOS4 plus it does not explain what she cannot connect from my phone using her credentials and why I can connect on her phone using mine.
I'm sure it is probably just a setting in exchange server or somewhere that I need to check.
Thanks in advance