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Windows Server 2008 R2 Thread, Server restarting in Technical; Been called from my other school today as the server keeps going offline. Server is 2008r2 and event log shows ...
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    Jobos's Avatar
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    Server restarting

    Been called from my other school today as the server keeps going offline. Server is 2008r2 and event log shows 6 bugchecks but I don't know what I'm looking for. Could anybody help please?


    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x00000000010086d0, 0x0000000000000002, 0x0000000000000001, 0xfffffa8010b34012). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-17503-01.
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-16801-01.
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff880017675b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-17160-01.
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff880017485b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-16863-01.
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff8800173f5b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-17581-01.
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff880016f05b5). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061912-16785-01.

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    If not the above it's usually driver related that one.

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    Jobos's Avatar
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    The only USB devices in use are mouse, keyboard and UPS cable

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    Can also be caused by network card drivers. Basically a driver is accessing memory that's not allocated to it.
    Last edited by Geoff; 19th June 2012 at 11:41 AM.

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    A lot of the drivers on the motherboard are loaded as USB. As @Geoff says, could be network also. Look for updates to network drivers, bios, chipset. Unplug the external USB devices and reattach them one by one. You may find that forcing the os to reinstall some drivers will clear this error out.

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    Jobos's Avatar
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    Everything looks ok in device manager whith no yellow excamation marks. Is it just a matter of replacing drivers in the hope I'll get the right one? USB mouse, keyboard and network appears to be working ok.

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    It won't really show up with a driver error as it's a memory allocation problem, just it's usually related to drivers. It may be worth checking the event log for common events that are occurring prior to the D1 error. It may help you narrow down where the problem is coming from.

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    Geoff's Avatar
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    Other than a process of elimination via trial and error, the only other way you can track this down is with a debug console. How's your x86 assembler and C skills?

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    cromertech's Avatar
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    Also if you don't already have them, install the debugging tools so you can read that memory dump file. It will give you the precise process and thread that caused the error and may help you track down the problem device

    How to read the small memory dump files that Windows creates for debugging

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    Jobos's Avatar
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    Thanks everybody. I unplugged all the USB cables and inserted them one by one but when I plugged in the UPS I got a blue screen so I turned everything off including the UPS and back on again. Now the UPS is back in and no sign of problems so far.

    Edit: Maybe I should leave the UPS cable out as I'm not going to be here untill tomorrow and I don't want the server in a restart loop!
    Last edited by Jobos; 19th June 2012 at 12:32 PM.

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    Could just be a faulty usb cable in that case. Any damage to the insulation will cause a short which will reboot a computer (as our students found out by inserting locker keys into the front usb ports!)

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    Geoff's Avatar
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    Also it might be the drivers for the UPS USB connections causing problems.

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    I had removed the UPS cable and it still restarted twice over lunch so I'm now trying to update the network drives but not having much luck.

    The server is a Dell T710 running 2008r2. It has Broadcom NIC and it is listed as BCM5709C NetXtreme II GibE (NDIS VBD Client). The driver version says 5.2.14.0 17/12/2009. I've used the update driver button in device manager but it said I had the latest drivers and I've downloaded the Broadcom NetXtreme II Base Driver Dell Update Package version 14.2.2 from the Dell site but I'm getting the error "The update package is not compatible with your system configuration"

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    Go back to the horses mouth and use the reference driver from Broadcom.

    NetXtreme II 1 Gigabit Drivers | Broadcom

    The latest driver at the time of writing is 15.2.5.6 which was released on the 4th June.

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