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Windows Server 2008 R2 Thread, Server restarting in Technical; Right I'm trying win_2k8-x86_64-15.2.5.6 and getting the error Cannot proceed with the installation. The setup files are not compatible with ...
  1. #16
    Jobos's Avatar
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    Right I'm trying win_2k8-x86_64-15.2.5.6 and getting the error
    Cannot proceed with the installation. The setup files are not compatible with the current installed software package

  2. #17

    Geoff's Avatar
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    Uninstall the Dell Network drivers first.

  3. #18

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  4. #19
    Jobos's Avatar
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    This is getting even worse. I've removed the Dell NIC drivers, rebooted and started to install the Broadcom drivers it blue screened and restarted. On getting to the "loading Windows " it blue screened again and again. I'm now at the system recovery option screen and don't know what to do next!

  5. #20

    Geoff's Avatar
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    Ok, this sounds less like a driver issue and more like faulty memory. Stick a memtest disk in and see if it finds any bad ram.

  6. 2 Thanks to Geoff:

    cromertech (19th June 2012), Jobos (19th June 2012)

  7. #21
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    If it bluescreened when installing the drivers there is a good change that the network card/motherboard is faulty. Try and reboot in safe mode and see if it remains stable but this is starting to look like something more serious than just a driver problem.

    Thanks @Geoff completely overlooked possible memory issue
    Last edited by cromertech; 19th June 2012 at 03:41 PM.

  8. Thanks to cromertech from:

    Jobos (19th June 2012)

  9. #22
    Jobos's Avatar
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    Yes thanks everyone I really appreciate your help. I would be stuck without it.
    @Geoff Memtest 4.20 running now at 18% and all clear so far.
    @cromertech I tried to get into safe mode this morning but it said no domain controller was available.

  10. #23
    speckytecky's Avatar
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    Just a thought but in my last school I had a problem with a Dell Server and even though it was out of warranty their Server Helpdesk sorted it for me. Dell Server Support is Top Notch as far as I'm concerned and as a result I tend to stick to their servers given the choice.

  11. #24
    Jobos's Avatar
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    The server is 2 years old so is still in warranty. Just hope when I call Dell tomorrow they don't say I should reinstall the OS.

  12. #25
    speckytecky's Avatar
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    Ah, that sounds hopeful then mate as they usually come with a 3 year warranty. Recently, got my DC a 3 year extension for a verity reasonable price. Very reassuring to be able to pick up the phone to one of their experts (based in Ireland I believe) and find it's a problem they are aware of and can quickly solve.

  13. #26
    Jobos's Avatar
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    It it worth me trying to repair in safe mode?

    Edit: Dell support advice was to use last known good config which restarted the system then run the extended diagnostics which is running now
    Last edited by Jobos; 20th June 2012 at 10:06 AM.

  14. #27
    speckytecky's Avatar
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    That sounds very unlike the level of service I have experienced from Dell Server Support - I just used it actually as I was head scratching when it came to labeling a new media set for Backup Exec 12.5, the extremely helpful chap from Dell remoted in and ran through it with me. First Class service that I reckon whereas you sound like you had a bit of a brush off?

    Quote Originally Posted by Jobos View Post
    It it worth me trying to repair in safe mode?

    Edit: Dell support advice was to use last known good config which restarted the system then run the extended diagnostics which is running now

  15. #28
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    The server is now back up and running. The diagnostics test didn't find anything wrong but it couldn't test the network card just that it was connected. The network drivers have been changed and the server has been running for 30 minutes without any problems but time will tell.

  16. #29
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    Fingers and toes crossed for you Jobos.

  17. #30
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    All stable with no blue screens so I'm guessing that problem is fixed. Thanks again everybody for your help

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