Sophos Enterprise Console

[cpjitservices]

I'm definately missing something here!!!

In my Sophos enterprise console i'm right clicking a machine and selecting Protect Computer....... I put in my credentials and it gives the little yellow hour glass after a few seconds the hour glass disappears and nothing happens, the computer goes "greyed out" and I can do anything with it.

Has anyone else had problems ?

[MYK-IT]

Reboot of client may be required, or Firewall may be enabled (therefore changes required to allow Sophos install) or if Windows 7 UAC may be causing problem.

Unable to install Sophos 9.7 on windows 7
Sophos Anti-Virus for Windows: configuring Windows XP SP2/SP3 and Windows 2003 SP1 computers before installing Sophos

[DrCheese]

Check the client firewall settings, from what I remember I had to create a policy to allow it to work. I think there's a KB article on Sophos's site.

[cpjitservices]

ok.. I'm lost! the windows firewall is actually not enabled at all and the service is stopped. These machines have just been re-imaged and joined to the domain but Sophos just will nt work on them is it because the windows firewall is disabled do I still have to allow it through ?

[ricki]

HI

Try stripping sophos off the machine and installing it from the console. You might have a broken machine. If that does not work try stripping it off and installing it from the client if that works it might be the console or domain problem. I know this will be a silly you are using the correct account with correct permissions to install the sophos arnt you.

Richard

[cpjitservices]

Figured it!!! remote registry service! needed setting to automatic and start

thanks everyone

[TechMonkey]

I think this is where we found we had to put in the domain followed by the user name or had to use our default admin account. I'll see if I can find the info.